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What is JustPerform?

Shift corporate performance management from a technology and template-driven approach to one that emphasizes business processes. Develop and apply robust CPM workflows through the use of business reference models, guided workflows, and comprehensive process maps to enhance overall effectiveness. By embracing a process-oriented mindset, organizations can significantly improve their performance management outcomes. Encourage teamwork and engagement in CPM activities by providing a user-friendly interface alongside organized process flows. Streamline operations to empower business users to manage performance improvements with ease. Ensure smooth transitions and uphold process governance through thorough authorizations and an incident management system, thereby securing a successful CPM rollout. Address the common difficulties linked with traditional change management approaches. Concentrate on the true requirements of your business by refining process design and execution. Utilize a digital strategy that removes repetitive manual tasks by implementing over 100 business reference models to enhance efficiency and responsiveness. This approach not only elevates productivity levels but also cultivates an environment of ongoing improvement throughout the organization. Consequently, a focus on continuous enhancement can lead to more innovative strategies and a more agile business model.

What is Aptean Respond?

Aptean Respond is an exceptional platform for managing complaints and cases, catering to every member of your customer service team, from front-line agents to executives. The system is designed to empower case managers, team leaders, and support staff alike. Its user-friendly dashboards and tools driven by efficient processes enable rapid case resolution, effective workload management, and easy access to essential data while also providing actionable insights—something that traditional CRMs struggle to achieve. With all necessary information centralized in one location, Respond facilitates comprehensive customer case management, enhances interdepartmental communication, uncovers root causes of issues, and allows for in-depth analysis of cases. Furthermore, its industry-tailored templates and reporting capabilities ensure compliance with various regulatory standards. Additionally, Respond features interactive and customizable dashboards that can be tailored to meet the specific needs of different user roles, ensuring each team member has the insights they require at their fingertips. This holistic approach not only improves efficiency but also elevates the overall customer experience significantly.

Media

Media

Integrations Supported

Microsoft 365
SAP Cloud Platform

Integrations Supported

Microsoft 365
SAP Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

JustPerform

Company Location

Singapore

Company Website

justperform.com

Company Facts

Organization Name

Aptean

Date Founded

2012

Company Location

United States

Company Website

www.aptean.com

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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