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Ratings and Reviews 0 Ratings
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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kama DEIkama.ai's Designed Emotional Intelligence, known as kama DEI, deeply comprehends the nuances of your client's or user's situation or inquiry, similar to how we, as humans, empathize with one another. Our cutting-edge Natural Language Understanding (NLU) technology, along with our exclusive knowledge base and human value guidance algorithm, facilitates a remarkable level of human-like comprehension and reasoning during user interactions. The content within our knowledge base is effortlessly crafted in natural language and evaluated based on universal human values, leading to the development of an ever-evolving Virtual Agent capable of addressing inquiries from clients, employees, and other stakeholders. The conversational pathways we create prioritize the delivery of product and service information in a manner that resonates with the communication style preferred by your product experts or client practitioners. Notably, there is no need for data scientists or programmers to be involved in this process. kama DEI Agents are capable of engaging via our website chat interface, Facebook Messenger, smart speakers, or mobile applications, ensuring a versatile communication experience. Ultimately, our goal is to provide the right information to the appropriate audience at precisely the right moment, thereby enabling continuous client engagement, enhancing your marketing return on investment, and fostering loyalty to your brand. This comprehensive approach ensures that your stakeholders receive timely support, contributing to a more connected and responsive customer experience.
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What is KMmaster?
In your position, you gather and integrate fresh insights and information, applying your established expertise to fulfill your daily tasks and follow established routines. However, to what extent do you maximize the wealth of knowledge that you and your colleagues have built up over time? Is there a way to improve the ease of access to this information for everyone in your organization or team, streamlining processes while also saving time and resources? The value of knowledge is undeniable for any team or organization, highlighting the importance of its effective use. Organizations should aim to derive the highest possible benefits from their knowledge assets. With KMmaster, our intuitive and efficient knowledge database, you can enhance the way you utilize knowledge, leading to increased productivity. Created by Pumacy, KMmaster (Knowledge Management Master) incorporates advanced technology that supports the organized development, documentation, sharing, storage, usage, and assessment of knowledge and information within the organization. By adopting this kind of solution, companies can cultivate a culture of knowledge sharing, which not only fosters innovation but also boosts overall efficiency and effectiveness within the team. Thus, investing in such tools can significantly transform the way teams collaborate and succeed together.
What is Galisto?
Galisto streamlines your workflow by eliminating tedious tasks often caused by a multitude of user applications. By simplifying technical complexities, Galisto provides an intuitive interface that boosts operational efficiency for your daily business activities. Recognizing that your employees are your greatest asset, it’s crucial to find ways to empower them to efficiently share their expertise with one another. Galisto® is here to guide you on the path toward becoming a knowledge-driven organization! Our range of products and services is designed to foster an environment where the best resources are readily exchanged among employees. Whether you prefer to start with fundamental functionalities or have unique needs, Galisto® has the ideal solutions tailored for you. In the end, your workforce remains the cornerstone of your business's success.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pumacy Technologies
Date Founded
2000
Company Location
Germany
Company Website
www.pumacy.de/en/kmmaster/
Company Facts
Organization Name
Galisto
Date Founded
2014
Company Location
Switzerland
Company Website
www.galisto.ch
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal