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What is Kaleyra?

Send timely and secure transactional messages, one-time passwords, and promotional content straight to your customers' mobile devices. Our robust platform includes features like IVR, Click-to-Call, call forwarding, call recording, and call masking, making it adaptable for any application, website, or platform. Connect with your customers on popular instant messaging applications while easily sharing media files. Improve your customer interactions by automating engagement processes with AI-powered chatbots built for scalability. Utilize our intuitive drag-and-drop visual editor to create communication workflows across various channels, or choose from our selection of pre-designed templates. Although our support team is always ready to assist, most users will find they can manage everything independently. We emphasize enterprise-level security, particularly for clients operating in heavily regulated sectors. Our technology is designed to enhance any communication channel without limitations, ensuring you can effectively and efficiently reach your audience. Furthermore, our cutting-edge features enable you to optimize customer engagement in unprecedented ways, fostering stronger relationships with your clientele.

What is Extenda Networks?

Extenda provides your IT department with vital technical knowledge and flexible resources necessary to achieve their strategic objectives. Since our establishment in 1969, we have been a reliable ally for organizations in need of support in areas such as security, backups, communications, development, and desktop assistance, enabling them to effectively outsource specialized IT applications and projects. Our services encompass comprehensive support for the entire company while also focusing on specific projects to help you reach your organizational aspirations. Over the years, Extenda has refined its expertise in designing, implementing, and managing both onsite and remote desktop support operations customized to the unique requirements of our clients. Our broad desktop support services and extensive expertise improve efficiencies across our diverse clientele. With a crew of Cisco-certified engineers, we work to keep your data secure and lessen the financial impact of virus or intrusion recovery by aligning your network with the most recent essential security protocols for routers, switches, firewalls, and virtual private networks. Furthermore, our dedication to continuous innovation and client satisfaction distinguishes us as a frontrunner in the IT support sector, ensuring that we remain at the cutting edge of technological advancements. Our focus on building strong relationships with clients further enhances our ability to meet their evolving needs.

Media

Media

Integrations Supported

Armour365
Aura365
Automate365
EFMFM
Eloqua
EnKash
Freshchat
Fyno
Gnani Bot Builder Platform
Google Workspace
Growmax
Kylas
Ngage
OpenCart
Raven
Salesforce
Talentum
WebEngage
Zendesk
Zoho CRM

Integrations Supported

Armour365
Aura365
Automate365
EFMFM
Eloqua
EnKash
Freshchat
Fyno
Gnani Bot Builder Platform
Google Workspace
Growmax
Kylas
Ngage
OpenCart
Raven
Salesforce
Talentum
WebEngage
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$ 0.004 per SMS
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kaleyra

Date Founded

1999

Company Location

Italy

Company Website

www.kaleyra.com

Company Facts

Organization Name

Extenda Networks

Company Location

United States

Company Website

www.teamextenda.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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