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Ratings and Reviews 0 Ratings
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What is BMC Helix Remedyforce?
BMC Helix Remedyforce is a comprehensive IT service management solution tailored for mid-sized enterprises, designed to scale in alignment with their specific needs. Utilizing the robust Salesforce cloud infrastructure, it seamlessly combines IT operations management (ITOM) with sophisticated cognitive capabilities, thereby improving organizational efficiency, compliance, and security. The platform boasts an intelligent, omni-channel self-service experience enriched with Chatbots that engage users across diverse platforms, including Skype, Slack, mobile, and web interfaces. Developed on the Salesforce Platform™, Remedyforce integrates process automation with industry-leading practices while offering an intuitive user interface that enhances IT productivity and encourages innovation. This solution is meticulously designed to remove unnecessary complexities, allowing users to swiftly realize its benefits. By emphasizing agility and flexibility, BMC Helix Remedyforce emerges as the premier service and support platform for modern IT settings, appealing to businesses that aim to optimize their operational processes and enhance rapid IT performance. It not only facilitates a streamlined approach to technological management but also enables organizations to concentrate on delivering substantial value to their stakeholders. In an evolving digital landscape, BMC Helix Remedyforce empowers organizations to adapt quickly to change and maintain a competitive edge.
Integrations Supported
Acronis Automation
Acronis Cyber Protect
AuthPoint
Autotask PSA
BMC Helix Discovery
Bitium
HCL MyCloud
IT Glue
Jira
Kaseya BMS
Integrations Supported
Acronis Automation
Acronis Cyber Protect
AuthPoint
Autotask PSA
BMC Helix Discovery
Bitium
HCL MyCloud
IT Glue
Jira
Kaseya BMS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Kaseya
Date Founded
2000
Company Location
United States
Company Website
www.kaseya.com
Company Facts
Organization Name
BMC Software
Date Founded
1980
Company Location
United States
Company Website
www.bmc.com/it-solutions/bmc-helix-remedyforce.html
Categories and Features
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Data Center Management
Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management
Categories and Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal