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What is Kasisto KAI?

KAI is designed to enhance the human-centric interactions that today’s consumers desire, while simultaneously nurturing deeper connections with customers. In various contexts, from simple retail transactions to the complex demands of corporate banking and asset management, clients look for quick and insightful responses to their questions. To deliver this high standard of service, your organization needs a digital solution that is not only robust enough to engage in complex reasoning but also smart enough to ensure customer satisfaction. Furthermore, it should be flexible enough to adapt to your changing business goals. KAI provides the tools necessary to accomplish these objectives effectively. Unlike many other conversational AI solutions, KAI incorporates built-in financial expertise, allowing it to facilitate informed and constructive conversations. Additionally, KAI stands apart from conventional chatbot offerings by focusing on creating truly human-like interactions. As a holistic Digital Experience platform, KAI enables companies to develop customized intelligent digital assistants that provide personalized and engaging experiences across multiple channels, guaranteeing that each customer interaction is both memorable and significant. This capability allows organizations to maintain a competitive edge in addressing the ever-changing expectations of their clientele. KAI not only meets the demands of modern consumers but also paves the way for innovative customer engagement strategies.

What is Interactions Intelligent Virtual Assistant?

Engage with your customers effortlessly, catering to their preferences for communication. With the Interactions Intelligent Virtual Assistant, establishing effective communication and completing tasks with clients has become remarkably straightforward. By merging the latest advancements in Conversational AI with authentic human understanding, we are setting new benchmarks for exceptional customer interactions. This Intelligent Virtual Assistant allows your customers to converse through either speech or text, creating a personalized and natural communication experience that ensures a seamless journey from start to finish. An Intelligent Virtual Assistant, or IVA, enhances not only the efficiency of customer service but also its personalization, fostering conversations that resonate on a human level. The advanced features of Interactions IVAs, powered by Conversational AI, enable customers to communicate as they would in person, effectively reducing frustrations commonly associated with traditional automated systems. Even in the face of background noise, diverse accents, and weak connections, Interactions IVAs reliably comprehend customer input, leading to improved satisfaction and engagement. This forward-thinking strategy guarantees that every interaction is not only effective but also aligns closely with the individual needs and preferences of each customer, making them feel valued and understood. Ultimately, the Interactions Intelligent Virtual Assistant transforms customer service into a more engaging and human-centric experience.

Media

Media

Integrations Supported

Avaya Cloud Office
Freshcaller
FusionFabric.cloud
Genesys Cloud CX
Glia
Infobip
LiveBank

Integrations Supported

Avaya Cloud Office
Freshcaller
FusionFabric.cloud
Genesys Cloud CX
Glia
Infobip
LiveBank

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kasisto

Date Founded

2013

Company Location

United States

Company Website

kasisto.com/kai/

Company Facts

Organization Name

Interactions

Date Founded

2004

Company Location

United States

Company Website

www.interactions.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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