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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is App4?

App4 provides a comprehensive online ordering platform and mobile application tailored for take-out services at restaurants, cafes, and pubs. This innovative solution is relied upon by numerous businesses to cut expenses, boost order volumes, and enhance their profitability. With its full suite of online ordering features, App4 also delivers personalized mobile app solutions for an improved customer experience. The combination of these tools empowers businesses to thrive in a competitive market.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Adyen
Deliverect
Epos Now
Lightspeed Retail
Nash
Orkestro
PayPal
Revel Systems
SAP Store
Shipday
Square POS
Stripe
Stuart
SumUp
UrbanPiper
WordPress
Worldpay
Zapier
pointOne

API Availability

Has API

API Availability

Has API

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

£49.00/month
Monthly Subscription Fee
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

App4 Developments

Date Founded

2014

Company Location

United Kingdom

Company Website

app4.co.uk

Categories and Features

Online Ordering

Not specified

Categories and Features

Food Delivery

Delivery Tracking
Dispatch Management
For Restaurants
Menu Management
Online Ordering
Order Management
Sales Trend Analysis
Supports Loyalty Program

Online Ordering

Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Restaurant POS

Delivery Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Split Checks

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