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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Chahiya?

Chahiya functions as a cloud-based platform specifically developed to meet the operational requirements of restaurants, cafés, bakeries, cloud kitchens, and other independent food businesses. This cutting-edge solution offers a range of features, including direct online ordering, QR-code menus for easy access at the table, a mobile-compatible point-of-sale system, and a kitchen display system (KDS) that facilitates real-time order management. The user-friendly point-of-sale interface is designed for tablets and smartphones, removing the necessity for specialized equipment, while the KDS enhances staff efficiency in managing and organizing incoming orders effortlessly. By leveraging Chahiya, dining establishments can present their menus and process orders directly through their own channels, reducing reliance on external delivery services. With multilingual support available in English, French, and Arabic, Chahiya caters to a diverse user base. This platform is crafted for food-service operators aiming to optimize their digital ordering systems while integrating seamlessly with in-house operational processes, significantly improving the overall dining experience for patrons. Additionally, it empowers restaurant owners to maintain control over their customer interactions and data.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

$29/month
Starting at $29 per month for individuals plans.
Starting at $49 per month for restaurants plans.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

Chahiya

Date Founded

2026

Company Location

Algeria

Company Website

chahiya.com

Categories and Features

Online Ordering

Not specified

Categories and Features

Restaurant Management

Billing & Invoicing
Employee Management
Food Costing
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Sales Tracking
Table Management

Restaurant POS

Delivery Management
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management

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