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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Food-Ordering.co.uk?

An all-in-one online food ordering software designed for various hospitality venues enables customers to place orders through multiple channels, including online, in-store, contactless table service, and over the phone. This versatile system allows for seamless ordering across multiple platforms and offers features like self-service kiosks, table bookings with pre-ordering capabilities, and phone order management. Ideal for restaurants, takeaways, pubs, caterers, hotels, resorts, airports, hospitals, and other businesses in the hospitality sector, it operates without any ongoing fees or commission charges. Packed with robust functionalities, the software supports multiple stores, allowing centralized online ordering for all locations. It is compatible with various printers, including models from Epson, Ibacstel, Goodcom, and others, ensuring versatile printing options. The self-managed system empowers users to make changes at any time from any device that has internet access, enhancing operational flexibility. Additionally, it automatically adjusts to different time zones, accommodating the operational hours of businesses regardless of the server's geographical location. With built-in marketing tools, businesses can effectively communicate with customers via email or SMS, helping to keep them informed and engaged. The in-store ordering feature streamlines the process by facilitating either self-service or waiter-assisted ordering, which can significantly decrease wait times for customers. Furthermore, the table booking function allows patrons to reserve a table while simultaneously placing their orders, creating a more convenient dining experience.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Bringg
Mailchimp
Microsoft Azure
Microsoft Excel
PayPal
Stripe
Textlocal
Worldpay

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

FREE
FREE to rent or 999 to buy outright
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

Naxtech

Date Founded

2005

Company Location

United Kingdom

Company Website

food-ordering.com

Categories and Features

Online Ordering

Not specified

Categories and Features

Catering

Billing & Invoicing
Booking Management
Calendar Management
Customer Database
Order Management

Food Delivery

Delivery Tracking
Dispatch Management
For Restaurants
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Kiosk

Onsite Printing
Remote Access
Secure Browsing
Touch Screen
Virtual Keyboard
Wireless Internet Access

Online Ordering

Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Restaurant Management

Billing & Invoicing
Built-in Accounting
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking

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