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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is HungryHungry?

HungryHungry is an innovative online platform tailored for the hospitality sector that aims to boost revenue, streamline operations, and enhance brand presence. Serving a diverse array of establishments such as eateries, pubs, cafés, bars, hotels, stadiums, commercial venues, and businesses with multiple locations, it offers a suite of functionalities including digital menus, mobile ordering, online payment processing, table service options, delivery services, pickup arrangements, drive-up conveniences, kiosks, room service, marketing instruments, reporting tools, and customer data management, all within a unified interface. Customers can effortlessly scan a QR code at their table to browse the menu, place orders via their smartphones, and process payments online without waiting for waitstaff, while still allowing venues to create an inviting atmosphere. For takeout and delivery, HungryHungry equips patrons with a customized storefront to conveniently place orders, choose pickup times, pre-order, or select delivery, ensuring that all transactions are synchronized with the in-house POS system to reduce mistakes and streamline kitchen operations. This all-encompassing solution not only elevates the dining experience for customers but also empowers hospitality businesses to function more efficiently and respond to the evolving preferences of their guests. As a result, it plays a pivotal role in the future of the hospitality industry, adapting to the increasingly digital landscape of customer service.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

Free
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

HungryHungry

Date Founded

2019

Company Location

Australia

Company Website

www.hungryhungry.com

Categories and Features

Online Ordering

Not specified

Categories and Features

Food Delivery

Not specified

Menu

Not specified

Online Ordering

Not specified

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