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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Kayana Kitchen Display System?

The Kayana Kitchen Display System (KDS) transforms the management of orders in restaurants and food-service kitchens by doing away with conventional paper tickets and utilizing live digital screens. This cutting-edge system brings together orders from multiple channels such as Kayana EPOS, self-service kiosks, online ordering, and WhatsApp into a single organized queue, which guarantees that every ticket reaches the correct preparation area. Kitchen personnel gain access to features like prep timers, color-coded prioritization, and customizable filters for dine-in, takeaway, and delivery, along with bump-and-recall capabilities to enhance their productivity. Additionally, the system synchronizes order statuses with both front-of-house and customer displays, while also delivering critical insights through order history and kitchen performance reports, aiding in operational evaluation. Designed for use on wall-mounted or countertop Android screens, this KDS is a vital part of the broader Kayana platform, which streamlines orders, payments, and overall operational processes. Serving a diverse range of establishments such as restaurants, quick-service outlets, dark kitchens, and multi-site hospitality operators, Kayana provides extensive support with human assistance available around the clock. This unwavering commitment to customer service extends to operators in various countries, including the UK, US, Canada, Ireland, Spain, the Netherlands, Australia, and the UAE, highlighting Kayana's dedication to uplifting the food-service sector. As the industry continues to evolve, the KDS stands out as a pivotal innovation that meets the increasing demands of modern food service.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/kitchen-display-system/

Categories and Features

Online Ordering

Not specified

Categories and Features