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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Kayana Self-Service Kiosk?

The Self-Service Kiosk serves as an engaging ordering solution tailored for restaurants and various food-service establishments, empowering customers to browse menus, customize their choices, and process payments directly at the kiosk, while also integrating seamlessly with Kayana’s point-of-sale and kitchen display systems. Customers can effortlessly navigate through available options, adjust their selections to include additional items, and incorporate suggested offerings before completing their transactions. Restaurant owners benefit from the ability to oversee their menus from a centralized platform, ensuring a uniform brand experience across multiple locations. The kiosk comes in various designs, such as floor-standing, wall-mounted, and countertop models, making it versatile for different service settings. Kayana promotes this system as particularly well-suited for quick-service restaurants, cafés, food courts, stadiums, and businesses with multiple locations. In addition to the kiosk, Kayana provides supportive tools for sales analysis and management, further optimizing operational effectiveness. The software supports a hybrid ordering model, allowing for both self-service and attendant-assisted transactions, which helps establishments efficiently manage customer orders in conjunction with their existing Kayana systems, thereby significantly enhancing the overall dining experience. This innovation not only streamlines the ordering process but also contributes to increased customer satisfaction and operational productivity.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Epos Now

API Availability

Has API

API Availability

Has API

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

Hardware can be purchased outright or paid over time; Kayana software is offered on a monthly plan.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

Kayana

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/self-service-kiosks/

Categories and Features

Online Ordering

Not specified

Categories and Features

Kiosk

Not specified