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What is Keeping.com?

Keeping serves as the essential shared inbox solution for Google Workspace, designed specifically for teams engaged in a variety of tasks beyond merely handling customer support. This innovative help desk software, available at Keeping.com, streamlines the management of customer support emails directly within Gmail, allowing teams to transform incoming requests into tickets that are accessible to the whole group. With features that enable managers to assign responsibilities, engage in discussions, and prioritize tasks, it also provides real-time insights into customer support metrics, ultimately enhancing overall team productivity and collaboration. By integrating these capabilities, Keeping ensures that teams can operate more efficiently across diverse functions while maintaining a clear focus on customer satisfaction.

What is Drag?

Gmail provides a comprehensive workspace that consolidates all your needs. Eliminate the hassle of toggling between various tools. You can oversee your entire workflow directly from your inbox. Managing teamwork can be challenging, particularly when vital information is dispersed across numerous emails and applications. With Drag, you can access everything in one place, enabling your teams to effectively manage customer interactions, finalize sales, and organize projects seamlessly. Gmail and G Suite serve as the central hub for your daily operations, where your team spends most of their working hours. Say goodbye to the constant switching between applications, and the tedious process of forwarding or cc’ing emails among internal groups. Drag transforms Gmail into a collaborative workspace tailored for your team, offering a singular platform to oversee your business activities. Each team has unique requirements at various stages of their projects, but it all begins with email communication. By utilizing the same straightforward approach, teams across the organization can enhance their collaboration and efficiency. In this way, Drag simplifies teamwork, making it easier for everyone to stay connected and productive.

Media

Media

Integrations Supported

Gmail
Google Calendar
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Shopify
Zapier

Integrations Supported

Gmail
Google Calendar
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Shopify
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per user/month
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Keeping.com

Date Founded

2019

Company Location

Brooklyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

DragApp

Date Founded

2017

Company Location

United Kingdom

Company Website

www.dragapp.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

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