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What is Keeping.com?

Keeping serves as the essential shared inbox solution for Google Workspace, designed specifically for teams engaged in a variety of tasks beyond merely handling customer support. This innovative help desk software, available at Keeping.com, streamlines the management of customer support emails directly within Gmail, allowing teams to transform incoming requests into tickets that are accessible to the whole group. With features that enable managers to assign responsibilities, engage in discussions, and prioritize tasks, it also provides real-time insights into customer support metrics, ultimately enhancing overall team productivity and collaboration. By integrating these capabilities, Keeping ensures that teams can operate more efficiently across diverse functions while maintaining a clear focus on customer satisfaction.

What is Gmelius?

Gmelius stands out as the pioneering collaboration platform that seamlessly integrates with your existing tools, fostering teamwork and connectivity. By transforming email into a dynamic and collaborative medium, Gmelius enables team members to maintain communication while utilizing their preferred applications, such as Gmail, Slack, or Zoom. This platform effectively bridges the gap between internal and external communications, equipping your team with essential collaborative features like shared inboxes, shared labels, internal email notes, and collaborative project boards. Additionally, Gmelius offers email templates and customizable email sequences, enhancing overall productivity and teamwork in an increasingly digital workspace. Ultimately, Gmelius not only streamlines communication but also empowers teams to work together more effectively, regardless of their location.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Shopify
Zapier

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Desktop.com
Gmail
Google Calendar
Google Meet
Google Workspace
Salesforce
Shift
Slack
Stackreaction
Station
Trello
Zoom

API Availability

API Availability

Pricing Information

$10 per user/month
Free Trial Offered?

Pricing Information

Free
Freemium plan available, and upper tiers for teams with automation advanced collaboration.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Keeping.com

Date Founded

2019

Company Location

Brooklyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

Gmelius

Date Founded

2016

Company Location

Switzerland

Company Website

gmelius.com

Categories and Features

Customer Service

Email Management
Knowledge Base
Performance Metrics
Queue Management
Workflow Management

Categories and Features

Collaboration

Brainstorming
Chat / Messaging
Project Management
Task Management

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management

Email Personalization

Not specified

Email Tracking

Campaign Management
Location Tracking
Team Management

Mail Merge

Not specified

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
Mobile Access
Task Management
Video Conferencing

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