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What is Keeping.com?

Keeping serves as the essential shared inbox solution for Google Workspace, designed specifically for teams engaged in a variety of tasks beyond merely handling customer support. This innovative help desk software, available at Keeping.com, streamlines the management of customer support emails directly within Gmail, allowing teams to transform incoming requests into tickets that are accessible to the whole group. With features that enable managers to assign responsibilities, engage in discussions, and prioritize tasks, it also provides real-time insights into customer support metrics, ultimately enhancing overall team productivity and collaboration. By integrating these capabilities, Keeping ensures that teams can operate more efficiently across diverse functions while maintaining a clear focus on customer satisfaction.

What is HelpDesk?

HelpDesk is designed to enhance your customer service experience. It streamlines the management of customer inquiries, allowing you to keep all your tickets organized within a user-friendly system. By providing approachable customer support, you can foster greater brand loyalty among your clientele. Strengthening customer relationships is made easier when you send tailored and relevant messages. The tools offered by HelpDesk can significantly reduce time spent on support tasks. Its built-in functionalities enable you to address tickets promptly and improve your response times. You can also collaborate effectively with your teammates, as HelpDesk provides a platform for internal communication. Gaining deeper insights into customer preferences is possible through feedback analysis, where customers can rate your service. The HelpDesk application is accessible on both desktop and mobile devices, ensuring you can assist customers from anywhere. For those interested, you can enjoy a complimentary 14-day trial of HelpDesk to explore its features and benefits. This trial period gives you ample opportunity to assess how HelpDesk can revolutionize your customer service capabilities.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Zapier
Shopify

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Zapier
Forethought
GitHub
Jira
Jira Service Management
LiveChat
Macky
OnlineCourseHost.com
Rootle
Salesforce
Salesforce Agentforce Service
Syncly
Truehost

API Availability

API Availability

Pricing Information

$10 per user/month
Free Trial Offered?

Pricing Information

$29 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Keeping.com

Date Founded

2019

Company Location

Brooklyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

HelpDesk.com

Company Location

Poland

Company Website

www.helpdesk.com

Categories and Features

Customer Service

Email Management
Knowledge Base
Performance Metrics
Queue Management
Workflow Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Customer Communications Management

Batch Communications
Content Management
Email Distribution
Multi-Channel Communications
Personalization

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection

Customer Service

Email Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Multi-Channel Communication
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Recurring Issues
Scheduling
Task Management

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