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What is Keeping.com?

Keeping serves as the essential shared inbox solution for Google Workspace, designed specifically for teams engaged in a variety of tasks beyond merely handling customer support. This innovative help desk software, available at Keeping.com, streamlines the management of customer support emails directly within Gmail, allowing teams to transform incoming requests into tickets that are accessible to the whole group. With features that enable managers to assign responsibilities, engage in discussions, and prioritize tasks, it also provides real-time insights into customer support metrics, ultimately enhancing overall team productivity and collaboration. By integrating these capabilities, Keeping ensures that teams can operate more efficiently across diverse functions while maintaining a clear focus on customer satisfaction.

What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

Media

Media

Integrations Supported

Shopify
Zapier
Gmail
Google Workspace
HubSpot CRM
HubSpot Customer Platform

Integrations Supported

Shopify
Zapier
Gmail
Google Workspace
HubSpot CRM
HubSpot Customer Platform

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per user/month
Free Trial Offered?
Free Version

Pricing Information

$8 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Keeping.com

Date Founded

2019

Company Location

Brooklyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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