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What is Kenscio Customer Data and Experience Platform (CDXP)?
The Customer Data and Experience Platform (CDXP) allows businesses to track interactions with customers and prospects across multiple channels such as email, SMS, social media, CRM systems, call centers, mobile apps, and websites. By utilizing the CDXP, organizations can compile vast amounts of customer information and transform it into actionable insights that guide strategic decisions throughout the customer journey. This platform also facilitates the simultaneous evaluation of the effectiveness of different marketing campaigns through data-driven analytical models. In essence, it acts as a robust software solution that allows for the management of a unified customer database that is accessible from any operational system. Information gathered from various touchpoints can be synthesized into a comprehensive 360° customer profile within this persistent database. The development of this profile entails aggregating data from multiple sources, followed by a thorough cleaning and consolidation process to ensure its accuracy and relevance. Ultimately, the CDXP not only improves customer insights but also substantially streamlines marketing processes, enabling organizations to respond more effectively to customer needs. This capability to adapt enhances the overall customer experience and strengthens brand loyalty over time.
What is Adobe Real-Time CDP?
Developing thorough customer profiles is essential for improving real-time interactions. By integrating data from diverse channels, businesses can create dynamic customer and account profiles that are easily activated while respecting individual preferences. It is crucial to harmonize and standardize both identifiable and anonymous customer data from all online and offline sources to create actionable B2B and B2C profiles in real-time. Ensuring that enterprise systems and teams utilize consistent data will promote a unified understanding of customers across various devices, ultimately enhancing engagement levels. Leveraging streaming data can provide immediate insights, facilitating quicker market responses. Additionally, streamlining workflows and increasing productivity can be achieved through a user-friendly conversational AI Assistant, which allows for rapid access to product information, problem resolution, or educational opportunities. This approach not only accelerates task completion—be it through data analysis or operational insights—but also cultivates a more efficient business landscape. By adopting these strategies, organizations can significantly improve their agility in meeting customer demands and adapting to market changes, thereby creating a competitive advantage. Ultimately, staying ahead of customer expectations is key to long-term success.
Integrations Supported
Accutics
Adobe Experience Cloud
Adobe Experience Manager
Adobe Marketing Cloud
Delivr
Integrations Supported
Accutics
Adobe Experience Cloud
Adobe Experience Manager
Adobe Marketing Cloud
Delivr
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Kenscio
Date Founded
2009
Company Location
India
Company Website
www.kenscio.com/products/data-experience-platform
Company Facts
Organization Name
Adobe
Date Founded
1982
Company Location
United States
Company Website
business.adobe.com/products/real-time-customer-data-platform/rtcdp.html
Categories and Features
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Categories and Features
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling