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What is Kentik?

Kentik delivers essential network analytics and insights that allow for effective management of both existing and emerging networks, encompassing all aspects of your traffic from on-premises systems to cloud solutions and internet connections—all accessible via a unified interface. Our comprehensive offerings include: - In-depth Network Performance Analytics - Hybrid and Multi-Cloud Analytics (covering GCP, AWS, Azure) - Monitoring of Internet and Edge Performance - Enhanced Infrastructure Visibility - DNS Security and DDoS Attack Mitigation - Data Center Analytics - Application Performance Monitoring - Strategic Capacity Planning - Container Networking Solutions - Insights for Service Providers - Real-Time Network Forensics - Network Cost Analytics All of these features are integrated into a single platform designed for optimal security, performance, and visibility. Our services are trusted by a diverse range of organizations, including Pandora, Box, Tata, Yelp, the University of Washington, GTT, and many more. Experience it for yourself with a free trial!

What is Callcap?

Take control of your debt collection efforts with Cogent, a complete on-premise platform designed for both debt collection and case management. Cogent offers a variety of features, including a powerful rules engine, seamless onboarding processes, efficient document management, and effective calendar organization. The rules engine provides users with a set of predefined rules and criteria that assist in thorough data evaluation and analysis. With Cogent's case management tools, users can easily manage case records and keep track of critical dates in a systematic manner. Our team comprises experienced analysts who are adept at recognizing nuances in conversations and emotional indicators throughout each interaction. We prioritize the security of call recordings through multiple redundant pathways, ensuring that sensitive customer data can be removed when necessary. Our processing and call grading times are competitive within the industry, reflecting our dedication to quality and precision. Callcap features a highly skilled team of developers, enabling us to effectively meet unique project requirements. Additionally, Callcap has led the way in near real-time call monitoring by developing a proprietary listening system that enhances both oversight and responsiveness. This cutting-edge approach not only boosts the effectiveness of call evaluations but also greatly enriches customer interactions, ultimately fostering stronger relationships and improved satisfaction. As a result, organizations can experience a notable increase in operational efficiency and customer loyalty.

Media

Media

Integrations Supported

A10 Defend DDoS Mitigator
Flow
GigaSECURE
Kamsa
PagerDuty
Pliant
Slack
Zoho Directory

Integrations Supported

Blotout
Google Analytics
Meltano
Salesforce
TapClicks

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kentik

Date Founded

2014

Company Location

United States

Company Website

kentik.com

Company Facts

Organization Name

Callcap

Date Founded

2001

Company Location

United States

Company Website

www.callcap.com

Categories and Features

Capacity Planning

Not specified

CDN

Content Acceleration
DDoS Protection
Load Balancing
Managed CDN
Multi-CDN Switching
Reporting/Analytics
Software Downloads
Transparent Caching
Video Streaming
Web Application Firewalls (WAF)

Container Networking

Not specified

DDoS Protection

Not specified

IT Security

Intrusion Detection System
Vulnerability Scanning
Web Threat Management

Network Assessment

Not specified

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Observability

Not specified

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

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