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What is Key Survey?

An All-Inclusive Platform for Collecting, Organizing, and Assessing Feedback. Key Survey’s innovative survey software enables businesses to streamline data and feedback collection across their entire operations. Participants enjoy a unified and structured environment that ensures accuracy, integration, and usability of the collected data. This online survey solution functions throughout the whole organization, equipped with automated closed-loop workflows and smooth integration with current systems. By shifting your customer satisfaction efforts to Key Survey, you gain access to a premier survey tool, backed by extensive experience in providing effective customer satisfaction strategies. With upgraded survey functionalities, you can design the perfect survey experience for your customers, which fosters increased participation rates and yields a treasure trove of valuable insights for managers to analyze and act upon. This, in turn, results in enhanced decision-making capabilities and a more profound comprehension of customer requirements, ultimately driving better business outcomes. Furthermore, leveraging such comprehensive tools can position your organization ahead of competitors in understanding and responding to market demands.

What is Cliezen?

Proactive management of customer experience is crucial for predicting churn and spotting dissatisfaction, allowing for timely interventions to be made. Cliezen presents a state-of-the-art B2B software solution that provides real-time measurements of client experience and satisfaction. By utilizing succinct and adaptive feedback forms, we empower management with essential insights into customer preferences, needs, and overall experiences. Implementing Cliezen can significantly boost client satisfaction, enhance business performance, and increase profitability. Regularly evaluating customer satisfaction and experience is critical for retaining and growing your company’s repeat business. Cliezen excels in assessing satisfaction levels, uncovering the underlying causes of dissatisfaction, and recommending enhancements to the customer experience. Our sophisticated AI engine draws from over 350 academically validated questions, customizing them for different industries, respondent roles, and the specific nuances of B2B interactions while seamlessly automating the survey process. With Cliezen, you can effortlessly optimize your feedback collection, gaining continuous access to real-time insights throughout the year, which enables proactive strategies to strengthen your client relationships. This continuous engagement not only keeps your business agile but also ensures alignment with evolving client expectations, fostering long-term loyalty. By actively addressing customer concerns and preferences, companies can achieve a sustainable competitive advantage in their markets.

Media

Media

Integrations Supported

IBM Cognos Analytics
Qlik Cloud Analytics
SAP BusinessObjects Business Intelligence

Integrations Supported

IBM Cognos Analytics
Qlik Cloud Analytics
SAP BusinessObjects Business Intelligence

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Key Survey

Date Founded

2002

Company Location

United States

Company Website

www.keysurvey.com

Company Facts

Organization Name

Cliezen

Company Location

Iceland

Company Website

www.cliezen.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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