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What is Kipsu?

Kipsu serves more than 2,700 hotels, management organizations, and brands by delivering a streamlined and intuitive messaging platform that improves interaction between guests and hotel staff. With a centralized inbox that is accessible from any device, team members can efficiently assign, prioritize, and respond to guest inquiries. Research shows that many guests find chatbots unsatisfactory, which is why Kipsu focuses on promoting authentic human interactions instead of relying solely on automated messaging, thereby avoiding the common issues that can arise from such technology. By prioritizing service professionals in the guest experience, Kipsu greatly enhances the quality of service offered. The digital messaging service encourages guests to express their concerns related to their stay while providing a simple way to communicate before, during, and after their visit. Moreover, Kipsu optimizes front desk workflows by channeling communications and requests through messaging, allowing staff to handle and prioritize guest needs more effectively. This forward-thinking strategy ensures that guests feel recognized and appreciated throughout their entire experience at the hotel, significantly elevating their overall satisfaction. Ultimately, Kipsu's dedication to fostering meaningful connections contributes to a more personalized and memorable stay for every guest.

What is Enso Connect?

Enso Connect is a cutting-edge platform that employs artificial intelligence to significantly improve the experience of guests at vacation rentals and boutique hotels. This holistic solution offers a variety of tools designed to innovate and monetize each stage of the guest journey. A notable feature, the "Boarding Pass," serves as a customizable web application that combines digital check-in and check-out, smart lock capabilities, guest verification, tailored upselling opportunities, and digital guidebooks into one intuitive interface. Furthermore, EnsoAI enhances communication by providing features like sentiment analysis, automated messaging, and support for multiple languages across various channels, which include SMS, email, WhatsApp, and OTA messaging. The integrated inbox streamlines guest interactions, while the CRM enables targeted marketing campaigns to boost repeat and direct bookings. Additionally, custom automations driven by "If This, Then That" logic facilitate personalized workflows, allowing messages to be dispatched in response to specific guest interactions or booking origins. In summary, Enso Connect not only streamlines the operations of hospitality businesses but also significantly enriches the overall experience for guests, making it a vital tool in the hospitality industry. This innovative approach positions Enso Connect as a leader in the evolution of guest services.

Media

Media

Integrations Supported

OpenKey

Integrations Supported

Avantio
Guesty
Hostaway
Hostfully
Hostify
Lodgify
Mews
OwnerRez
Rentals United
Salto
Smily
Streamline
Track
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Free
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Kipsu

Date Founded

2010

Company Location

United States

Company Website

kipsu.com/hospitality/

Company Facts

Organization Name

Enso Connect

Date Founded

2019

Company Location

Canada

Company Website

ensoconnect.com

Categories and Features

Guest Messaging

Not specified

Categories and Features

Guest Messaging

Not specified

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