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What is Kipsu?

Kipsu serves more than 2,700 hotels, management organizations, and brands by delivering a streamlined and intuitive messaging platform that improves interaction between guests and hotel staff. With a centralized inbox that is accessible from any device, team members can efficiently assign, prioritize, and respond to guest inquiries. Research shows that many guests find chatbots unsatisfactory, which is why Kipsu focuses on promoting authentic human interactions instead of relying solely on automated messaging, thereby avoiding the common issues that can arise from such technology. By prioritizing service professionals in the guest experience, Kipsu greatly enhances the quality of service offered. The digital messaging service encourages guests to express their concerns related to their stay while providing a simple way to communicate before, during, and after their visit. Moreover, Kipsu optimizes front desk workflows by channeling communications and requests through messaging, allowing staff to handle and prioritize guest needs more effectively. This forward-thinking strategy ensures that guests feel recognized and appreciated throughout their entire experience at the hotel, significantly elevating their overall satisfaction. Ultimately, Kipsu's dedication to fostering meaningful connections contributes to a more personalized and memorable stay for every guest.

What is GuestTouch?

Contemporary hoteliers will discover straightforward reviews, enhanced guest interaction, and an effective messaging platform. Advanced Reputation Management. By leveraging innovative reputation management techniques, you can shape your customers' booking choices. Gather fresh reviews, solicit feedback, and enhance your online ratings. Assess feedback, showcase your top reviews on your site using a review widget, and automatically reply to guest feedback. Tailored Review Responses. Distinguish yourself and build trust with travelers by crafting personalized replies to their online feedback. Guest Messaging System. Utilizing SMS and WhatsApp, you can engage with your clients throughout their entire journey. This multi-channel communication solution fosters individualized guest experiences, operational efficiency, greater revenue, and an intuitive interface. Fully Automated Chatbot. An AI-driven web chat feature boosts direct bookings, highlighting that travel shoppers who utilize OTAs can enjoy discounts of up to 60%. The integration of these tools not only enhances the guest experience but also streamlines hotel operations for a more profitable outcome.

Media

Media

Integrations Supported

OpenKey

Integrations Supported

ASI PMS
Booking.com
Clock PMS+
Cloudbeds
Expedia
FLEXIPASS
Google Business Profile
Little Hotelier
Mews
Opera
RMS Cloud
SiteMinder
Stayntouch PMS
Tripadvisor
WhatsApp
Zapier

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Kipsu

Date Founded

2010

Company Location

United States

Company Website

kipsu.com/hospitality/

Company Facts

Organization Name

GuestTouch

Company Location

United States

Company Website

www.guesttouch.com

Categories and Features

Guest Messaging

Not specified

Categories and Features

AI Review Management

Not specified

Chatbot

Not specified

Customer Feedback

Not specified

Customer Satisfaction

Not specified

Guest Messaging

Not specified

Live Chat

Not specified

Messaging

Not specified

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Survey

Not specified

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