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What is Kipsu?

Kipsu serves more than 2,700 hotels, management organizations, and brands by delivering a streamlined and intuitive messaging platform that improves interaction between guests and hotel staff. With a centralized inbox that is accessible from any device, team members can efficiently assign, prioritize, and respond to guest inquiries. Research shows that many guests find chatbots unsatisfactory, which is why Kipsu focuses on promoting authentic human interactions instead of relying solely on automated messaging, thereby avoiding the common issues that can arise from such technology. By prioritizing service professionals in the guest experience, Kipsu greatly enhances the quality of service offered. The digital messaging service encourages guests to express their concerns related to their stay while providing a simple way to communicate before, during, and after their visit. Moreover, Kipsu optimizes front desk workflows by channeling communications and requests through messaging, allowing staff to handle and prioritize guest needs more effectively. This forward-thinking strategy ensures that guests feel recognized and appreciated throughout their entire experience at the hotel, significantly elevating their overall satisfaction. Ultimately, Kipsu's dedication to fostering meaningful connections contributes to a more personalized and memorable stay for every guest.

What is Go Moment Ivy?

Ivy combines human expertise with automated systems to facilitate accurate and rapid communication with guests, freeing hotel staff to concentrate on other responsibilities while enhancing the overall guest experience. By greeting guests and customizing their visits based on unique preferences, Ivy guarantees that all inquiries are resolved in mere seconds. Moreover, it offers crucial insights into guest satisfaction and operational performance through its in-depth analytics, allowing for effortless management of all guest interactions from a unified platform. Explore the different strategies Ivy employs to connect with guests and boost satisfaction scores. This pioneering method not only simplifies communication but also cultivates a more tailored and enjoyable experience for every guest, ultimately leading to greater loyalty and repeat visits.

Media

Media

Integrations Supported

OpenKey

Integrations Supported

FLEXIPASS
Front
Maestro PMS
Stayntouch PMS
WebRezPro

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Kipsu

Date Founded

2010

Company Location

United States

Company Website

kipsu.com/hospitality/

Company Facts

Organization Name

Go Moment

Date Founded

2010

Company Location

United States

Company Website

www.gomoment.com

Categories and Features

Guest Messaging

Not specified

Categories and Features

Conversational AI

Intent Recognition
On-Screen Chats
Pre-configured Bot

Guest Messaging

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Mobile Keywords
Reporting/Analytics
Scheduled Messaging

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