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What is Klaus?
Rapidly expanding companies such as Epic Games, Hopin, and Wistia leverage Klaus to enhance agent capabilities and foster more positive customer interactions.
✨ Users of Klaus have experienced:
- A remarkable 70% reduction in time spent on quality control
- An increase in customer satisfaction (CSAT) exceeding 10%
- A doubling in the speed of onboarding new agents
✨ Our fantastic features include:
- Automation and scalability for quality assurance
- The ability to rate and provide feedback on conversations
- Customizable rating categories and scales
- Swift onboarding processes for new support representatives
- AI-driven identification of meaningful conversations
- Automated goal assignments and tracking
- Targeted coaching with accuracy
- Filtering conversations by complexity, sentiment, CSAT, and more
- Agent-specific filters for volume, sentiment, and CSAT
With Klaus, you can dive deep into data insights while also gaining a broader perspective through visual representations. As a comprehensive solution, Klaus serves as your go-to resource for training and enhancement, ensuring your teams are equipped for success.
What is Cresta?
Revolutionize team effectiveness by leveraging live prompts that offer optimal responses for each customer interaction. Within any team, some members consistently showcase higher productivity and efficiency levels than their peers. Cresta’s cutting-edge AI technology recognizes the distinctive tactics used by these top performers and delivers real-time coaching to spread these effective practices across the team. As a result, a subject matter expert is effectively available at every customer engagement. Cresta's powerful AI platform continually adapts and enhances its strategies across different channels and situations to improve team dynamics. This leads to significant improvements in compliance and overall team performance, thanks to immediate assistance and personalized coaching based on insights from your leading performers. By scrutinizing every conversation, Cresta evaluates agent performance and uncovers coaching opportunities, allowing managers to devote more time to developing talent instead of just reviewing transcripts. This groundbreaking strategy guarantees that every team member can access the collective expertise of their most successful colleagues, creating a collaborative environment for continuous improvement. Ultimately, this fosters a culture of excellence that permeates the entire team.
Integrations Supported
Amazon Connect
CallHippo
Dixa
Drift
Front
Geckoboard
Genesys Cloud CX
Gorgias
Help Scout
Helpshift
Integrations Supported
Amazon Connect
CallHippo
Dixa
Drift
Front
Geckoboard
Genesys Cloud CX
Gorgias
Help Scout
Helpshift
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Klaus
Date Founded
2018
Company Location
Estonia / Remote
Company Website
klausapp.com
Company Facts
Organization Name
Cresta
Date Founded
2017
Company Location
United States
Company Website
cresta.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Natural Language Generation
Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning