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What is Konnect Insights?

Harness the power of Konnect’s Listening tool to engage with a myriad of discussions across various online platforms and social media, allowing you to uncover valuable insights regarding customer sentiments about your brand, competitive dynamics, industry movements, and the success of your marketing campaigns. By keeping a close watch on all pertinent dialogues that influence your business on the web and social channels, you can effectively connect with your audience through their preferred mediums. Implement advanced automated workflows and CRM systems to route conversations to the right teams, thereby enhancing response efficiency and enabling a thorough evaluation of your efforts. Konnect Insights Social CRM further enriches customer experience with its visually engaging dashboards and business intelligence tools that illuminate your online reputation and social media standing. You'll gain in-depth visibility into your share of voice, sentiment assessments, media type classifications, and metrics from various social platforms for both your brand and your competitors, alongside comprehensive reports detailing response times and other essential performance metrics. By utilizing these insights, you can fine-tune your strategic approaches, foster deeper customer relationships, and ultimately propel your organization toward superior results. Additionally, this data-driven methodology empowers you to stay ahead in a rapidly evolving market landscape, ensuring that your brand remains responsive and relevant.

What is Digivizer?

Achieve a thorough understanding of your performance with real-time analytics that encompass all channels, effectively arranged in intuitive dashboards. Track growth metrics using flexible date ranges that align with the specific needs of your business. Leverage a wealth of paid metrics sourced from social media and search platforms to critically evaluate and refine your strategies for each dollar invested. Gain immediate insights into your audience, covering aspects from Top Pages to Search Queries, to deepen your comprehension of their behavior. Boost website traffic and user intention while crafting attractive, professional summaries that showcase your business. Strengthen your brand’s voice with tools equipped to monitor pertinent discussions and competitor movements within your sector. Respond promptly to customer inquiries to cultivate stronger connections and engagement. Maintain vigilant oversight of customer sentiment and accelerate your responses to feedback across diverse social platforms. Additionally, enhance community management by unifying all your social posts into a single interface, facilitating seamless interaction and real-time responses. This integrated method not only improves operational efficiency but also fortifies your brand’s online identity while fostering a more engaged audience. Embracing these strategies will lead to sustained growth and a more impactful digital presence for your business.

Media

Media

Integrations Supported

Facebook Ads
Google Analytics
YouTube
5X
Amazon
App Store
Facebook
Gmail
Google Ads
Google Business Profile
Google Play
Google Search Console
Instagram
LinkedIn
LinkedIn Marketing Solutions
Microsoft Advertising
TikTok
WhatsApp
X (Twitter)
X Ads (Twitter Ads)

Integrations Supported

Facebook Ads
Google Analytics
YouTube
5X
Amazon
App Store
Facebook
Gmail
Google Ads
Google Business Profile
Google Play
Google Search Console
Instagram
LinkedIn
LinkedIn Marketing Solutions
Microsoft Advertising
TikTok
WhatsApp
X (Twitter)
X Ads (Twitter Ads)

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Konnect Insights

Date Founded

2014

Company Location

India

Company Website

konnectinsights.com

Company Facts

Organization Name

Digivizer

Date Founded

2010

Company Location

Australia

Company Website

digivizer.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Influencer Marketing

CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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