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What is KorTerra?

Boost the efficiency of locate teams to ensure accuracy and financial success. Introduce automation for ticket management by assigning and prioritizing them based on factors such as status, geographical area, time of day, and other pertinent criteria. Reduce liability risks by producing thorough documentation of work, including visual proof. Increase the visibility of critical tickets to lower risk and streamline the process of identifying which tickets need to be prioritized for auditing. Call centers are witnessing a steady annual increase in locate requests across North America, prompting your team to leverage reliable tools designed to enhance locate operations and maximize productivity. KorTerra Locate Management empowers your organization to improve employee utilization, reduce costs, and carry out locate tasks in a safe and efficient manner. By automating workflows, you can decrease expenses associated with locator dispatch while ensuring adherence to schedules. This method effectively reduces instances of late locates by offering resources that enhance overall productivity and effectiveness. Consequently, the strategic use of these tools will enable your team to thrive amid competitive pressures while continuously adapting to the evolving demands of the industry. Embracing such innovative solutions is key to sustaining long-term success and achieving operational excellence.

What is Infizo Desk?

Transform your incident management and enhance the productivity of your help desk with Infizo Desk, the leading software solution trusted across multiple industries. Seamlessly manage and prioritize help desk tickets using sophisticated functionalities like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and elevate operational efficiency. Our state-of-the-art ticketing system guarantees timely oversight and handling of help desk tickets, resulting in rapid issue resolution and heightened customer satisfaction. Tickets can be allocated to designated teams or individuals, streamlining the assignment process and fostering accountability for each action taken. Moreover, incoming emails can be automatically converted into help desk tickets, ensuring a smooth integration with your email communications. You can also set up service level agreements (SLAs) for ticket response and resolution times, assuring prompt and effective support while enriching the overall user experience. By opting for Infizo Desk, you are making a crucial advancement in refining your help desk operations, ultimately leading to a more organized and responsive service framework that benefits both your team and customers.

Media

Media

Integrations Supported

Integrations Supported

Microsoft Entra
Okta
OneLogin
WhatsApp
Zapier
Zoho People

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$59.78 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

KorTerra

Date Founded

1990

Company Location

United States

Company Website

www.korterra.com

Company Facts

Organization Name

Infizo

Date Founded

2014

Company Location

India

Company Website

www.infizo.com/desk

Categories and Features

Risk Management

Not specified

Categories and Features

Help Desk

Not specified

Incident Management

Not specified

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