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What is Korimaa?

Korimaa serves as a guest-support platform on WhatsApp for hotels, offering responses to common inquiries with verified hotel information, managing guest service requests, processing orders from menus, gathering feedback, and directing issues or requests to the appropriate hotel departments. Guests can conveniently seek help from staff when needed and use the familiar WhatsApp interface without having to install an additional app. It is up to hotel staff to oversee, confirm, and fulfill all guest requests in a timely manner. Each service is customized to align with the specific characteristics and operational procedures of the hotel, incorporating direct integrations with systems like IDS Next and Opera PMS, which significantly improves both the guest experience and hotel management efficiency. This modern solution not only simplifies communication but also guarantees that guest requirements are addressed swiftly and accurately, fostering a positive environment for both guests and staff alike. Ultimately, this platform enhances the overall hospitality experience while promoting seamless operational workflows.

What is Altek?

Altek functions as a cutting-edge, AI-powered inquiry conversion engine tailored specifically for the hospitality industry. Unlike many tools that merely reply to guest emails, Altek elevates the experience by also overseeing the essential tasks that support those responses. The platform's AI email assistant is its hallmark feature, adept at understanding guest emails in more than 100 languages. It seamlessly gathers real-time availability, pricing, and reservation details from various systems, including Mews, Oracle OPERA Cloud, Visbook/BookVisit, and Infor HMS, while simultaneously crafting replies and performing operational duties such as creating, modifying, or canceling reservations, recording guest notes, issuing payment links, and coordinating restaurant bookings or spa appointments—all within the same email thread. This efficient approach enables front desk, booking, and central reservations teams to process requests in about thirty seconds, a remarkable reduction from the usual time of 5 to 15 minutes that is typically spent maneuvering through multiple platforms. The system establishes approval as the standard procedure, categorizing each action as draft, approved, or auto-sent according to the property's criteria and risk assessment, which are thoroughly documented in an audit log. Additionally, this advanced system not only streamlines workflows but also significantly boosts guest satisfaction and operational effectiveness, making it an invaluable tool for modern hotels. By integrating such capabilities, Altek positions itself as a leader in enhancing the guest experience and optimizing hotel operations.

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Integrations Supported

IDS Next
WhatsApp

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing depends on property size and selected features and is provided during a demo call. There are no long-term lock-ins.
Free Trial Offered?

Pricing Information

$399/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Akash Gupta

Company Website

www.korimaa.com

Company Facts

Organization Name

Altek AI AS

Date Founded

2024

Company Location

Norway

Company Website

www.altek.ai/

Categories and Features

Guest Messaging

Not specified

Categories and Features

AI Customer Service

Not specified

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