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What is Korimaa?
Korimaa serves as a guest-support platform on WhatsApp for hotels, offering responses to common inquiries with verified hotel information, managing guest service requests, processing orders from menus, gathering feedback, and directing issues or requests to the appropriate hotel departments. Guests can conveniently seek help from staff when needed and use the familiar WhatsApp interface without having to install an additional app. It is up to hotel staff to oversee, confirm, and fulfill all guest requests in a timely manner. Each service is customized to align with the specific characteristics and operational procedures of the hotel, incorporating direct integrations with systems like IDS Next and Opera PMS, which significantly improves both the guest experience and hotel management efficiency. This modern solution not only simplifies communication but also guarantees that guest requirements are addressed swiftly and accurately, fostering a positive environment for both guests and staff alike. Ultimately, this platform enhances the overall hospitality experience while promoting seamless operational workflows.
What is Grace?
Initiate your outreach today to connect with guests at the perfect time. Enable them to communicate through their preferred messaging apps, including WhatsApp, Viber, Line, SMS, and Facebook Messenger, to interact with the hotel. Craft a distinctive and personalized communication experience that truly makes an impression. Handle multi-language conversations and various requests seamlessly from a single platform. Grace allows multiple staff members to support guests simultaneously, each using their own devices while remaining fully integrated with the PMS. Critical guest information is easily accessible to the team, ensuring it is updated accurately when needed. By improving your engagement efforts, Grace not only boosts guest satisfaction but also provides essential analytical insights that can enhance service delivery. Your property's main landline is converted into a verified WhatsApp number, assuring guests of reliable communication. This system simplifies interactions, enabling you to keep guests informed, resolve their questions, share visuals, and even assess their emotional responses, thereby nurturing a deeper connection. Ultimately, this forward-thinking communication strategy not only streamlines operational processes but also fosters a welcoming environment that encourages repeat visits from guests, making them feel valued and appreciated. As a result, you position your hotel as a leader in guest relations, setting a new standard for hospitality excellence.
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API Availability
API Availability
Pricing Information
Pricing depends on property size and selected features and is provided during a demo call. There are no long-term lock-ins.
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Akash Gupta
Company Website
www.korimaa.com
Company Facts
Organization Name
Nevotek
Date Founded
2001
Company Location
United States
Company Website
www.nevotek.com/grace
Categories and Features
Guest Messaging
Not specified
Categories and Features
Guest Messaging
Not specified