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What is Kosmoy?

Kosmoy Studio acts as the essential driving force behind your organization’s exploration of artificial intelligence. Designed as a comprehensive toolkit, it accelerates the integration of Generative AI by offering pre-built solutions and powerful tools, thus alleviating the need to develop complex AI features from scratch. With Kosmoy at their fingertips, businesses can focus on creating solutions that add value without the burden of starting from the beginning. The platform guarantees centralized governance, which enables organizations to consistently enforce policies and standards across all AI initiatives. This governance encompasses the management of approved large language models (LLMs), ensuring the protection of data integrity and adherence to safety regulations. By achieving a balance between adaptability and centralized control, Kosmoy Studio allows localized teams to customize Generative AI applications while still adhering to overarching governance frameworks. Furthermore, it streamlines the development of personalized AI applications, removing the necessity to code from the ground up for every new project. As a result, Kosmoy Studio not only boosts operational efficiency but also fosters a culture of innovation within organizations, ultimately helping them stay ahead in the competitive landscape. This ability to innovate quickly can be a game changer in industries where time-to-market is crucial.

What is Aisera?

Aisera is pioneering advancements in technology with a groundbreaking solution that transforms the landscape for both businesses and their clients. This innovative AI system delivers a tailored and anticipatory experience, automating support and operations across a variety of industries such as HR, IT, sales, and customer service. By enabling users with self-service capabilities akin to those found in consumer applications, Aisera empowers organizations to take charge of their processes. Furthermore, Aisera propels your transition toward a more efficient future through the dynamic potential of digitalization. By harnessing insights from user and service behavior, Aisera streamlines tasks, actions, and essential business functions. It also boasts seamless integration with major platforms, including Salesforce, Zendesk, and ServiceNow, and collaborates effectively with other industry leaders such as Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta. Ultimately, Aisera is not just enhancing operational efficiency; it is reshaping the way businesses connect and engage with their customers.

Media

Media

Integrations Supported

Salesforce
8x8
Claude
Confluence
Databricks Data Intelligence Platform
Freshdesk
Google Cloud Platform
HubSpot CRM
Jira Service Management
Marketo
Meta AI
Microsoft Teams
OpenAI
SAP Cloud Platform
ServiceNow
ServiceNow Knowledge Management
Snowflake
Verint Open CCaaS
Weaviate
Zendesk

Integrations Supported

Salesforce
8x8
Claude
Confluence
Databricks Data Intelligence Platform
Freshdesk
Google Cloud Platform
HubSpot CRM
Jira Service Management
Marketo
Meta AI
Microsoft Teams
OpenAI
SAP Cloud Platform
ServiceNow
ServiceNow Knowledge Management
Snowflake
Verint Open CCaaS
Weaviate
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kosmoy

Date Founded

2024

Company Location

Italy

Company Website

www.kosmoy.com

Company Facts

Organization Name

Aisera

Date Founded

2017

Company Location

United States

Company Website

aisera.com

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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