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What is Kraken?

Kraken functions as a sophisticated and all-encompassing operating system tailored to support modern utilities and infrastructure providers as they evolve from antiquated technologies to a cohesive, cloud-based solution. This state-of-the-art system automates and fluidly integrates the entire energy supply chain, which includes tasks such as customer relationship management, billing, asset optimization, and field service execution for adaptable distributed resources like electric vehicles, heat pumps, solar panels, and batteries. By utilizing advanced data analytics, machine learning, and utility-grade artificial intelligence, Kraken significantly improves customer service, reduces operational costs, speeds up new product development, and provides real-time operational insights, all while facilitating a smooth transition from legacy systems via proven methodologies. The modular suite offers an extensive range of tools specifically designed for handling both residential and commercial/industrial customers, along with capabilities for no-code tariff creation, enhanced field operations, and effective flexibility management to optimize energy resources, logistics, and workforce management. Ultimately, Kraken is crafted to enable utilities to operate with greater efficiency and adaptability in an ever-evolving energy environment, ensuring they can effectively address the shifting needs of their customer base while fostering innovation in their services. By streamlining operations and embracing modern technology, Kraken positions utilities to thrive in a competitive landscape.

What is ESG Titanium Platform?

The ESG Titanium Platform is a flexible software solution designed specifically for energy providers, incorporating a range of functionalities such as pricing, billing, energy lifecycle management, market engagement, and smart meter oversight. This comprehensive platform adeptly manages all processes from customer onboarding and supply point setup to contract management, tariff adjustments, billing cycles, and the initiation or cessation of services. By centralizing customer data, contract details, and consumption metrics, it allows pricing, billing, and operational teams to effectively navigate through intricate tariffs, tailored commercial agreements, and diverse portfolios across various locations. Its modular architecture, which is developed with an API-first approach, facilitates smooth integration with existing technology frameworks, including data lakes, reporting systems, and CRM platforms. ESG specifically targets the UK industrial and commercial (I&C) energy supplier market, as well as small to medium-sized enterprises (SMEs), thereby addressing the needs of both mid-sized and larger companies. Furthermore, the implementation phase includes thorough project management, data migration support, training programs, and ongoing customer assistance to ensure a seamless transition and sustained success. In summary, ESG Titanium not only aims to improve operational efficiency but also seeks to empower energy suppliers to thrive in a competitive market environment while adapting to future challenges.

Media

Media

Integrations Supported

Methodia Utility Suite

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Kraken

Company Location

United Kingdom

Company Website

kraken.tech/

Company Facts

Organization Name

ESG

Date Founded

1994

Company Location

United Kingdom

Company Website

esgglobal.com/n/titanium-platform-solutions-overview/

Categories and Features

Categories and Features

ESG

Not specified

Utility Billing

Not specified

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