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features
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What is Kubiya?

Kubiya represents a cutting-edge internal developer platform that harnesses the power of AI and conversational technology to refine DevOps processes. It enables developers to interact with their systems using natural language, which significantly reduces the time needed for automation and enhances overall productivity by connecting seamlessly with existing tools and platforms. The platform comes equipped with AI-driven assistants that can handle routine tasks such as managing Jira queues, provisioning infrastructure, and granting just-in-time cloud permissions, allowing engineering teams to focus on more strategic initiatives. With an agentic-native architecture, Kubiya ensures dependable and secure operations, maintaining strict adherence to enterprise security standards and compliance with corporate policies. Furthermore, it integrates smoothly with communication platforms like Slack and Microsoft Teams, providing a user-friendly conversational interface for task management and automation. Consequently, Kubiya not only boosts efficiency but also cultivates a more collaborative atmosphere for development teams, encouraging innovation and teamwork at every level. Overall, this transformative platform represents a significant advancement in how developers interact with their environments.

What is DevRev?

Presenting an exceptionally fast neural engine that is set to redefine customer support and software development for the future. This groundbreaking solution utilizes the power of advanced analytics and LLMs to revolutionize how you interact with your clients. Equipped with features for automated routing, collaboration, and triaging, it meets customer needs in real-time. By leveraging state-of-the-art AI technology, you can enhance the efficiency of your support team and reduce the volume of incoming inquiries effectively. Furthermore, it connects development teams with customer experiences to ensure a comprehensive understanding of their impact. Through efficient triaging of customer feedback, you will gain actionable insights that drive product enhancements. This collaborative framework promotes harmony between software development and customer support efforts. It integrates various functionalities such as live chat, ticket management, and engineering issue tracking within a single platform, simplifying both communication and problem-solving. You can customize the platform to fit your specific requirements with tailored objects, views, and additional features. Expand your operational capabilities with APIs and webhooks, allowing you to create, test, deploy, and launch your own automated systems. The ability to seamlessly map workflows, customer interactions, and product data within a unified system enhances overall efficiency. This cutting-edge infrastructure is designed for cloud-native scalability, capable of supporting millions of users without compromising performance. Offering consumer-grade, real-time experiences across text, audio, and video formats, it also upholds the highest standards of enterprise-level security and compliance. Consequently, organizations can engage with their customers confidently while continuously innovating and adapting to ever-evolving market demands.

Media

Media

Integrations Supported

Jira
Slack
AWS Elastic Beanstalk
Akitra Andromeda
Amazon Web Services (AWS)
Bitbucket
Datadog
Discord
GitHub
Gmail
Google Cloud Platform
Grafana
Jenkins
Kubernetes
Microsoft Azure
Microsoft Teams
PagerDuty
SendGrid
Terraform
Zendesk

Integrations Supported

Jira
Slack
AWS Elastic Beanstalk
Akitra Andromeda
Amazon Web Services (AWS)
Bitbucket
Datadog
Discord
GitHub
Gmail
Google Cloud Platform
Grafana
Jenkins
Kubernetes
Microsoft Azure
Microsoft Teams
PagerDuty
SendGrid
Terraform
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kubiya

Date Founded

2022

Company Location

United States

Company Website

www.kubiya.ai/

Company Facts

Organization Name

DevRev

Date Founded

2020

Company Location

United States

Company Website

devrev.ai/

Categories and Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

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