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What is Kundo?

Modern customer service solutions include a wide array of platforms such as email, live chat, forums for inquiries, telephone support, social media channels, and sections for frequently asked questions. Kundo provides an all-encompassing set of tools that consolidates these various digital channels into a single, cohesive interface, enabling you to have a clear overview and more control over your customer interactions. We recognize that exceptional customer service goes beyond the implementation of advanced tools, which is why we aim to assist you at every stage of your customer service journey. To explore our full range of services, click here! To enhance your experience with Kundo's offerings, we provide a dedicated Success Manager focused on your achievement. This expert will not only help you get up and running but will also train your entire team and be available for any inquiries you may have. Furthermore, we partner with various organizations to offer training sessions designed to optimize customer interactions via digital channels, further boosting your team's efficiency. Your journey toward providing outstanding customer service is just a step away, and we are excited to accompany you on this path!

What is Common Room?

Strive for complete openness in your digital platform interactions. Take proactive measures to ensure that your engagements are personalized and authentic at every stage of the customer journey. Provide your development team with the necessary resources and insights. Improve your team's productivity by implementing efficient workflows and utilizing data analytics. Convert digital interactions into a thriving sales funnel. At present, your sales team is making use of only 5% of the time that prospects have during their buying journey. The community plays a vital role in the decision-making process. It is within this space that potential clients discover your offerings, users look for solutions to their inquiries, and pivotal purchasing decisions are formulated. Common Room brings together engagement metrics from various digital platforms, product usage data, and customer insights to deliver actionable analytics and automated interactions that promote success throughout the customer experience. Utilize digital engagement as a crucial element in your strategy for customer growth. By synchronizing community, product, and client data, you can uncover valuable insights and make well-informed decisions that ultimately improve your business results. This cohesive strategy will not only strengthen relationships but also foster greater customer loyalty, ensuring a more robust market presence for your brand.

Media

Media

Integrations Supported

Bevy
Discourse
GitHub
Hightouch
HubSpot CRM
HubSpot Customer Platform
Indent
Intercom
Medium
Meetup
Reddit
Salesforce
Salesforce Experience Cloud
Scarf
Shopify
Snowflake
Stack Overflow Talent
X (Twitter)
YouTube
Zapier

Integrations Supported

Bevy
Discourse
GitHub
Hightouch
HubSpot CRM
HubSpot Customer Platform
Indent
Intercom
Medium
Meetup
Reddit
Salesforce
Salesforce Experience Cloud
Scarf
Shopify
Snowflake
Stack Overflow Talent
X (Twitter)
YouTube
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kundo

Company Location

Sweden

Company Website

kundo.se

Company Facts

Organization Name

Common Room

Company Location

United States

Company Website

www.commonroom.io

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

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