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What is Kundo?

Modern customer service solutions include a wide array of platforms such as email, live chat, forums for inquiries, telephone support, social media channels, and sections for frequently asked questions. Kundo provides an all-encompassing set of tools that consolidates these various digital channels into a single, cohesive interface, enabling you to have a clear overview and more control over your customer interactions. We recognize that exceptional customer service goes beyond the implementation of advanced tools, which is why we aim to assist you at every stage of your customer service journey. To explore our full range of services, click here! To enhance your experience with Kundo's offerings, we provide a dedicated Success Manager focused on your achievement. This expert will not only help you get up and running but will also train your entire team and be available for any inquiries you may have. Furthermore, we partner with various organizations to offer training sessions designed to optimize customer interactions via digital channels, further boosting your team's efficiency. Your journey toward providing outstanding customer service is just a step away, and we are excited to accompany you on this path!

What is Embrace?

Seamlessly integrate Embrace links digital services into your social intranet for enhanced functionality. Our range of solutions, which features self-service customer portals, tracking systems, and digital workplaces, aims to improve satisfaction levels for both customers and employees alike. The human cloud merges automated services with the sharing of human expertise, creating a more dynamic environment. By implementing our offerings, we cultivate spaces that emphasize interaction and teamwork. Embrace streamlines and digitizes processes that are typically labor-intensive, allowing you to concentrate on what is genuinely important. Achieve clarity by consolidating all customer communication channels into one cohesive dashboard, facilitating easier access to information. Promote connections among individuals, knowledge, and groundbreaking concepts. Our social intranet makes collaborating effectively a breeze, enhancing productivity and making teamwork a more enjoyable experience. This comprehensive strategy not only elevates engagement but also propels the success of the entire organization forward. Additionally, by leveraging our services, you position your company to adapt quickly to changing demands and stay ahead in a competitive landscape.

Media

Media

Integrations Supported

Voyced

Integrations Supported

Voyced

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kundo

Company Location

Sweden

Company Website

kundo.se

Company Facts

Organization Name

Embrace

Date Founded

2010

Company Location

Netherlands

Company Website

www.embracecloud.nl

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Digital Workplace

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

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