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What is Kurmi Enterprise Suite?

The Kurmi MACD Enterprise software enables streamlined management of communication systems, appealing to system administrators who appreciate the ease of using a single platform. This comprehensive solution supports multi-vendor, cloud-based, and on-premise environments, providing the necessary flexibility for integrating various services and vendors. With the automation of routine tasks, system administrators can experience a significant reduction in support costs, allowing them to focus on their core competencies. Consequently, this leads to enhanced end user satisfaction and a decrease in errors across the board. The software also facilitates the automation of the provisioning process, ensuring efficient operations and minimal mistakes. Users can save valuable time and maintain confidence in their systems' performance. Additionally, Kurmi seamlessly connects enterprise communication systems with corporate IT applications, including HR and IT service management tools like Workday, ServiceNow, and OTRS, among others. This integration further enhances the overall efficiency of communication management within organizations.

What is Britannic Technologies?

Through the adoption of Digital as a Service (DaaS) solutions, we strive to tackle your most pressing business obstacles. Our methodology for Workplace Modernisation merges your diverse systems and processes in an intuitive, low-code environment, resulting in improved efficiencies and innovative working practices that could surpass your expectations. Elevate customer service, user experience, and operational performance with intelligent solutions that equip your agents with a complete overview, connect data to existing frameworks, introduce gamification elements, and automate tedious tasks. Achieve Business Connectivity by securely integrating your organization, staff, and systems to ensure optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. The role of Unified Communications is crucial in promoting modern productivity, allowing your teams to collaborate effortlessly from any location, at any time, and on any device. By uniting your front and back office staff, you can greatly enhance customer satisfaction while increasing employee engagement, which ultimately propels your business forward. This comprehensive strategy not only simplifies operations but also enables your workforce to thrive in an ever-evolving digital environment, fostering a culture of innovation and adaptability. As a result, your organization will be better equipped to navigate the challenges of the future while continually improving performance metrics.

Media

Media

Integrations Supported

Azure Marketplace
Cisco Unity Connection
Microsoft 365
Microsoft Teams
RMS Cloud
Skype

Integrations Supported

Azure Marketplace
Cisco Unity Connection
Microsoft 365
Microsoft Teams
RMS Cloud
Skype

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kurmi Software

Date Founded

2011

Company Location

France

Company Website

www.kurmi-software.com/en/enterprises/

Company Facts

Organization Name

Britannic Techonologies

Date Founded

1984

Company Location

United Kingdom

Company Website

www.btlnet.co.uk

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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