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What is Kurmi Enterprise Suite?

The Kurmi MACD Enterprise software enables streamlined management of communication systems, appealing to system administrators who appreciate the ease of using a single platform. This comprehensive solution supports multi-vendor, cloud-based, and on-premise environments, providing the necessary flexibility for integrating various services and vendors. With the automation of routine tasks, system administrators can experience a significant reduction in support costs, allowing them to focus on their core competencies. Consequently, this leads to enhanced end user satisfaction and a decrease in errors across the board. The software also facilitates the automation of the provisioning process, ensuring efficient operations and minimal mistakes. Users can save valuable time and maintain confidence in their systems' performance. Additionally, Kurmi seamlessly connects enterprise communication systems with corporate IT applications, including HR and IT service management tools like Workday, ServiceNow, and OTRS, among others. This integration further enhances the overall efficiency of communication management within organizations.

What is BugZero?

BugZero significantly improves IT operational intelligence and reduces risks by effectively integrating with your IT service management (ITSM) system, enabling it to collect, filter, correlate, and oversee non-security bugs associated with vendor products. Operational bugs from vendors continue to pose a considerable obstacle for IT departments, as these issues are entwined with nearly all essential systems, threatening both productivity and profitability for organizations. The solution proficiently detects and correlates all pertinent software and firmware bugs with every device or system in your organization. By prioritizing more critical bugs based on established severity levels, it minimizes distractions, ensuring that only the most pressing issues lead to ticket creation in your ITSM tool. This method offers a clear understanding of the presence, urgency, and risks tied to vendor bugs within your infrastructure. Furthermore, BugZero ensures that information about operational bugs remains accurate and up-to-date by swiftly addressing issues as they arise from vendors. The deployment of this solution is quick, becoming functional and producing reports on vendor-related bugs in just a few hours, which allows organizations to act promptly in response to emerging problems. Ultimately, BugZero equips IT teams with the tools they need to sustain a resilient operational environment while effectively reducing interruptions caused by vendor bugs. As a result, organizations can focus on strategic initiatives rather than getting bogged down in ongoing bug-related challenges.

Media

Media

Integrations Supported

Microsoft 365
Azure Marketplace
Cisco Secure Cloud Analytics
Cisco Unity Connection
Fortinet SD-WAN
HP-UX
Microsoft Teams
MongoDB
Red Hat Cloud Suite
Skype
VMware Cloud

Integrations Supported

Microsoft 365
Azure Marketplace
Cisco Secure Cloud Analytics
Cisco Unity Connection
Fortinet SD-WAN
HP-UX
Microsoft Teams
MongoDB
Red Hat Cloud Suite
Skype
VMware Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kurmi Software

Date Founded

2011

Company Location

France

Company Website

www.kurmi-software.com/en/enterprises/

Company Facts

Organization Name

BugZero

Company Location

United States

Company Website

findbugzero.com

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

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