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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is Kyde?
Kyde presents a complimentary WhatsApp Chat Widget Generator, which is an outstanding option for companies looking to elevate their website communication and engagement. This intuitive tool enables users to craft a tailored chat widget that seamlessly integrates into their sites, providing visitors the opportunity to connect directly through WhatsApp.
No technical expertise is required, allowing you to personalize the widget to reflect your brand's visual identity by modifying colors, text, and placement. It comes with an easy-to-use embed code for swift and straightforward installation. The widget is crafted to be fully responsive, guaranteeing that users have a smooth experience whether on desktop or mobile devices.
By enabling real-time conversations, this innovative tool helps businesses improve their customer service, address inquiries promptly, and increase conversion rates through immediate support. Perfect for both small enterprises and growing companies, Kyde’s chat widget not only cultivates trust but also propels sales while streamlining communication. Moreover, utilizing this tool can significantly enhance the overall interactivity and engagement of your website, ultimately resulting in higher customer satisfaction. Embracing this solution could transform the way you connect with your audience online.
What is Happilee?
Happilee.io is a specialized platform for the WhatsApp Business API, crafted to equip small and medium-sized businesses with essential tools for automating communications, managing customer service, and sending bulk notifications through WhatsApp. A key highlight of the platform is its intuitive drag-and-drop chatbot builder, which enables users to create responses for frequently asked questions without any coding knowledge, complemented by around-the-clock customer support. Additionally, it features a shared team inbox that streamlines communication management, fostering effective teamwork, alongside broadcasting options that enable targeted messaging to large groups. Furthermore, the platform supports WhatsApp Commerce, facilitating storefronts and in-chat purchases while providing scheduling functionalities for automated drip campaigns and personalized alerts like stock updates and promotional messages. With robust integration capabilities connecting over 1,000 applications, including notable names like Zapier, HubSpot, Zoho CRM, Shopify, and Google Sheets, it maximizes the utilization of Meta's APIs and a strong infrastructure. This comprehensive integration not only accelerates response times and boosts customer satisfaction but also enhances sales by leveraging official WhatsApp features, synchronizing with CRM data, and creating advanced automation workflows, ultimately resulting in more efficient business operations. Overall, Happilee.io stands out as an all-encompassing solution that addresses the diverse communication needs of modern enterprises.
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Integrations Supported
WhatsApp
Axis LMS
Facebook
Freshsales
Google Sheets
HubSpot CRM
Meta Ads Manager
Pabbly Connect
Shopify
Workpex
Integrations Supported
WhatsApp
Axis LMS
Facebook
Freshsales
Google Sheets
HubSpot CRM
Meta Ads Manager
Pabbly Connect
Shopify
Workpex
API Availability
Has API
API Availability
Has API
Pricing Information
$0
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Kyde
Date Founded
2020
Company Location
India
Company Website
kyde.co
Company Facts
Organization Name
Happilee
Company Location
India
Company Website
happilee.io
Categories and Features
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics
Categories and Features
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics