Kyndryl Data Center Services vs. Adam

An All-Inclusive Solution for Efficient File Orchestration and Management Across Edge, Data Center, and Cloud Storage PeerGFS offers a uniquely software-driven approach tailored to tackle the complexities of file management and replication in multi-site and hybrid multi-cloud setups. With over 25 years of industry experience, we focus on file replication for organizations with distributed locations, providing numerous advantages for your operations: Increased Availability: Attain elevated availability through Active-Active data centers, whether they are hosted on-premises or in the cloud. Edge Data Security: Protect your essential data at the Edge with ongoing safeguards to the central Data Center. Boosted Productivity: Facilitate distributed project teams by granting them rapid, local access to essential file resources. In the current landscape, maintaining a real-time data infrastructure is crucial for success. PeerGFS effortlessly meshes with your current storage solutions, accommodating: High-volume data replication across linked data centers. Wide area networks that often experience lower bandwidth and increased latency. You can take comfort in knowing that PeerGFS is built for ease of use, ensuring that both installation and management are straightforward tasks. Moreover, our commitment to customer support means you’ll always have assistance when needed.

Office Ally's Service Center is relied upon by over 80,000 healthcare practitioners and service organizations to effectively manage their revenue cycles. The platform offers functionality for verifying patient eligibility and benefits, as well as the ability to submit, amend, and monitor claims statuses online while also facilitating the reception of remittance advice. By supporting standard ANSI formats, data entry, and pipe-delimited formats, Service Center significantly enhances administrative efficiency and optimizes workflows for healthcare providers. Furthermore, this comprehensive tool empowers organizations to focus more on patient care by reducing the time spent on administrative duties.

Our extensive range of cloud solutions empowers you to customize your cloud server according to your preferences. Kamatera excels in providing VPS hosting through its specialized infrastructure. With a global presence that includes 24 data centers—8 located in the United States and others in Europe, Asia, and the Middle East—you have a variety of options to choose from. Our cloud servers are designed for enterprise use, ensuring they can accommodate your needs at every stage of growth. We utilize state-of-the-art hardware such as Ice Lake Processors and NVMe SSDs to ensure reliable performance and an impressive uptime of 99.95%. By choosing our robust service, you gain access to a multitude of valuable features, including high-quality hardware, customizable cloud setups, Windows server hosting, fully managed hosting, and top-notch data security. Additionally, we provide services like consultation, server migration, and disaster recovery to further support your business. Our dedicated support team is available 24/7 to assist you across all time zones, ensuring you always have the help you need. Furthermore, our flexible and transparent pricing plans mean that you are only charged for the services you actually use, allowing for better budgeting and resource management.

Paccurate is the Packing Control System (PCS) for high-volume shippers. Powered by cost-aware cartonization, Paccurate helps brands, 3PLs, and distributors improve volume utilization, reduce shipping costs, and cut material waste. Our platform evaluates carrier rates, packaging constraints, and operational rules to determine the most cost-effective way to pack every order. Shippers rely on Paccurate to run more efficient and consistent fulfillment operations, whether packing manually or through automated systems. Our goal is to ensure every order is perfectly packed.

CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.

Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

netTerrain offers a dynamic and automated platform for visual diagramming and reporting, providing comprehensive representations of your IT infrastructure, including data centers, networks, fiber, and cloud systems. By substituting disjointed documentation with coherent, interactive maps and reports, netTerrain aids in cutting expenses, accelerating troubleshooting processes, preventing system downtime, and reducing the need for field visits. Users can access both broad overviews and detailed analytics on various aspects such as capacity, power management, security updates, work orders, and beyond. Moreover, netTerrain empowers organizations to visualize their IT landscape effectively, facilitating informed decision-making for every business scenario encountered. This level of insight ensures that teams are well-equipped to address challenges and optimize their operations continuously.

Opus is a comprehensive platform that integrates EHR, CRM, and RCM functionalities, designed specifically to enhance the operational efficiency of treatment centers focused on behavioral health, including clinics for addiction, mental health, and substance use disorders. This platform provides a range of cohesive features that streamline patient management, billing, appointment scheduling, and telehealth services. By implementing intelligent lead routing, insurance verification, and automating routine tasks, Opus significantly enhances operational workflows, while also offering customizable forms tailored to diverse requirements. Moreover, it includes advanced reporting tools, AI-assisted progress note generation, and seamless laboratory integrations. With a strong focus on flexibility and scalability, Opus is an ideal solution for organizations of all sizes, from small practices to expansive multi-center facilities in the behavioral health field. As a result, Opus not only adapts to the ever-changing needs of the industry but also prioritizes delivering exceptional care to patients, establishing itself as a leading choice among providers. Its commitment to innovation ensures that organizations can thrive while maintaining high standards of service and support.

Silverware is built for hospitality environments where complexity is the norm—not the exception. Designed for hotels, resorts, and multi-venue properties, Silverware supports thousands of outlets that require centralized control without sacrificing local flexibility. The platform spans core Point of Sale, mobile and contactless guest experiences, enterprise administration, payments, loyalty, kiosks, and kitchen operations—delivered as a single, integrated ecosystem. Operating in more than 20,000 venues across 35+ countries, Silverware connects seamlessly with leading PMS, accounting, and hospitality systems through 170+ integrations, enabling a unified view of guests, revenue, and operations across every outlet. Real-time reporting, multi-revenue-center management, and enterprise-grade reliability give operators the confidence to scale without disruption. Backed by hands-on implementation, 24/7 support, and a partnership-driven approach, Silverware is trusted by hospitality leaders who need technology that performs under pressure—and grows with their business.