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What is LBi HR HelpDesk?
HR HelpDesk distinguishes itself as a leading software solution designed for automated management of HR cases and call tracking. Known as HR Case Management, this platform empowers human resources departments and service centers to manage employee inquiries efficiently, thus improving service delivery, optimizing workflows, and ensuring timely case resolution. With extensive experience in the HR software market, our committed team has a profound understanding of HR professionals' requirements, having worked alongside thousands to enhance our software offerings over time. This insight is crucial, allowing HR personnel to concentrate on strategic initiatives rather than getting overwhelmed by repetitive employee questions. By facilitating easy access to pertinent information, we significantly enhance the contribution of HR to the organization. Alleviating workplace frustration not only boosts employee engagement but also cultivates a more effective work environment. When employees can quickly locate the information they seek, they are more inclined to focus on their passions within their roles, which ultimately contributes to the overall success of the organization. As a result, the organization can experience improved retention rates and a stronger commitment from its workforce.
What is Helpninja?
HelpNinja was specifically crafted for small businesses in need of a straightforward helpdesk solution that is affordable. Although many helpdesk systems may start simple, they often evolve into complex platforms to cater to larger clients, resulting in increased features and costs. Acknowledging this issue, our goal was to develop a helpdesk that remains intuitive and budget-conscious, specifically targeting smaller enterprises with limited resources. Managing emails traditionally can often feel overwhelming, leading to an accumulation of unread messages and confusion over which discussions need attention and which have been resolved. HelpNinja simplifies this task by allowing users to close conversations after they respond, automatically reopening them when a new reply comes in. Additionally, it offers a unified platform for teams to handle all social media queries, streamlining the management of Twitter mentions and Facebook messages from one convenient location. This comprehensive integration enhances team collaboration and guarantees that no customer request goes unnoticed, ultimately improving customer satisfaction. By focusing on the needs of smaller businesses, HelpNinja ensures that quality support is accessible and manageable.
Integrations Supported
Desktop.com
Pabbly Connect
Shift
Stackreaction
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$29 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LBi Software
Date Founded
1982
Company Location
United States
Company Website
www.lbisoftware.com
Company Facts
Organization Name
Helpninja
Date Founded
2018
Company Location
India
Company Website
helpninja.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management