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What is LEADx?

Transform Millennial Managers into influential Legacy Leaders by leveraging AI-enhanced nudges, coaching, and micro-learning techniques. LEADx Coach Amanda seamlessly combines insights from behavioral science and cutting-edge artificial intelligence to significantly refine leadership skills, increase employee engagement, and boost productivity. Through the LEADx platform, users witness remarkable, measurable enhancements in crucial behaviors and mindsets in just six weeks of participation, extending beyond the simple intake of new information. The AI-driven Executive Coach offers personalized support, timely nudges, and solutions to urgent inquiries, ensuring continuous assistance. With a library of over 200 micro-learning modules designed for busy schedules and short attention spans, the platform promotes efficient learning. Furthermore, a personality profiling feature fosters greater self-awareness, leading to improved interpersonal dynamics and a more unified workplace. Collectively, these components contribute to the development of a new wave of effective leaders who can make a lasting impact. This holistic approach not only alters individual mindsets but also transforms entire organizational cultures for the better.

What is Calabrio Quality Management?

Strengthening relationships, nurturing loyalty, and driving impactful outcomes across the organization are vital goals. Through the automation of documentation and reporting processes, along with streamlined evaluations, you can invest more time in coaching and leadership development. Additionally, implementing faster feedback systems can motivate and invigorate agents effectively. Utilizing sophisticated analytics will help you concentrate on the most significant priorities, while customer feedback should steer the development of outstanding and uniform experiences. It's crucial to eliminate distractions and focus on the insights that are essential for meeting your contact center aims and boosting overall business performance. Quality managers are instrumental in monitoring and training employees, whether they are working remotely or in-person, and this includes conducting regular evaluations and training sessions to foster productive customer engagements while tracking trends and ensuring compliance. For leaders within the organization, adopting a comprehensive quality program is vital for sustaining employee motivation and achieving high levels of customer satisfaction. With Calabrio Quality Management, you gain comprehensive insights into the experiences of both agents and customers, facilitating ongoing improvements and excellence in service delivery. Ultimately, this emphasis on both quality and engagement lays a solid foundation for long-term growth and success, making it imperative to continuously adapt and evolve your strategies in response to feedback and analytics.

Media

Media

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Freshdesk
Gladly
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Freshdesk
Gladly
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

API Availability

Has API

API Availability

Has API

Pricing Information

$22.50 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LEADx

Date Founded

2017

Company Location

United States

Company Website

leadx.org

Company Facts

Organization Name

Calabrio

Company Location

United States

Company Website

www.calabrio.com/products/quality-management/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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