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What is LO.ai?

Tavant’s Touchless Lending® LO.ai is an innovative AI-powered automation platform that transforms mortgage lending by empowering loan officers and borrowers through advanced generative AI and compliance-focused technology. LO.ai minimizes costs and pipeline fallout by automating repetitive tasks and providing loan officers with real-time AI coaching, including message suggestions, interactive engagement tools, and detailed borrower data summaries captured during live conversations. The platform features a comprehensive engagement representative workflow that securely connects loan officers and borrowers via mobile devices, ensuring smooth communication with secure OTP authentication. Borrowers gain access to interactive calculators, video knowledge artifacts, and other educational resources to better understand loan options and make informed decisions. LO.ai supports touchless lending experiences by streamlining data collection, document submission, and personalized loan exploration at critical application stages. Its compliance-driven AI ensures that all automation respects regulatory requirements, safeguarding sensitive financial data and maintaining trust. The system is designed to integrate seamlessly into existing lending operations, providing a unified workbench for loan officers that combines coaching, engagement, and data management. Tavant’s platform enhances borrower experience and loan officer efficiency, boosting mortgage conversion rates and customer satisfaction. With its focus on augmenting human expertise, LO.ai frees loan officers to focus on complex cases while AI handles routine tasks. Overall, Touchless Lending® LO.ai represents the future of mortgage lending by blending AI innovation with responsible automation.

What is Fundamento?

Fundamento acts as an AI-driven voice automation platform designed for lenders who seek to improve engagement with borrowers throughout the entire loan process. The platform utilizes AI voice agents that are adept at handling complex customer conversations while maintaining compliance and providing high-quality service at scale. By centralizing interactions from both voice calls and chat sessions, it creates a unified perspective on customer experiences, enabling the identification of friction points that could hinder performance. Moreover, Fundamento leverages predictive analytics to detect early warning signs, such as potential payment issues or refinancing intentions, allowing lenders to take proactive steps that can increase repayment rates and enhance portfolio health. It also preserves context throughout different stages of the loan lifecycle, so borrowers do not have to repeat their information and can enjoy seamless, individualized interactions that improve resolution rates and overall customer happiness. This forward-thinking strategy not only simplifies communication but also fortifies the connection between lenders and borrowers, resulting in a more effective lending process. By fostering a more responsive and personalized approach, Fundamento ultimately enhances the overall experience for both parties involved in the lending transaction.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$5000
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tavant

Date Founded

2001

Company Location

United States

Company Website

tavant.com/products/lo.ai/

Company Facts

Organization Name

Fundamento

Date Founded

2020

Company Location

United States

Company Website

fundamento.ai/

Categories and Features

Categories and Features

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