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features
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What is LTLMaster?

For professionals in the transportation sector looking for cutting-edge software to optimize their office tasks, LTLMaster emerges as the premier choice! Originally created in 2006 as a bespoke solution for a client unable to locate a fitting existing option, LTLMaster has been continually refined through updates aimed at enhancing both its performance and ease of use. Each new partnership has provided invaluable feedback, allowing us to fine-tune the software even further, solidifying its position as the best fit for asset-based transportation firms. We welcome challenges and are eager to partner with clients who have high expectations for software; we view this as an opportunity to gather insights that drive our continuous interface improvements. Our dedication to collaborative development guarantees that our clients receive a system tailored to address the specific needs of the transportation industry, which in turn cultivates a more productive operational landscape for their enterprises. By choosing LTLMaster, you can elevate your transportation operations to unprecedented heights of efficiency and productivity while also benefiting from a software solution that evolves alongside your business needs.

What is Gladly?

Gladly is the only customer experience platform powered by Customer AI that puts people—not tickets—at the center of every conversation. Built from the ground up for B2C brands, Gladly helps companies deliver radically personal and radically efficient service at scale. World-class brands like Crate & Barrel, Ulta Beauty, and TUMI use Gladly to serve millions of customers with empathy and precision. With every conversation, Gladly empowers teams to drive down operational costs while building long-term loyalty. At the heart of Gladly’s platform is Customer AI—an intelligence layer uniquely designed to understand, serve, and nurture customer relationships. It enables continuous, context-rich conversations across all channels, balancing automation and human connection for unmatched service outcomes. Gladly’s impact is proven: 240 million conversations powered by Customer AI, $510M in cumulative cost savings across customers, and a 65% average increase in CSAT scores. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.

Media

Media

Integrations Supported

5X
Alhena
Assembled
Attentive
Boostopia
Calabrio Quality Management
Canopy
Ema
Endear
Flip
Guru
Kindo
OmniPanel
Pandium
Refold
ReturnPro
Shopify
Thankful
Truto
Tymeline

Integrations Supported

5X
Alhena
Assembled
Attentive
Boostopia
Calabrio Quality Management
Canopy
Ema
Endear
Flip
Guru
Kindo
OmniPanel
Pandium
Refold
ReturnPro
Shopify
Thankful
Truto
Tymeline

API Availability

Has API

API Availability

Has API

Pricing Information

$499 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ComTech Software

Date Founded

2006

Company Location

United States

Company Website

www.ltlmaster.com

Company Facts

Organization Name

Gladly

Date Founded

2014

Company Location

United States

Company Website

www.gladly.ai/get-started/

Categories and Features

Trucking

Billing & Invoicing
Customer Database
Dispatch Management
Driver Management
Driver Settlements
Fuel Card Management
Fuel Management
Load Optimization
Maintenance Management
Mileage Tracking
Quote Management
Quotes/Estimates
Recruiting Management
Routing
Scheduling
Trip Logs
Vehicle Management
Vehicle Tracking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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