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What is LUCID Messenger?

LUCID Messenger distinguishes itself as the first-ever two-way SMS service designed exclusively for the hospitality industry. When paired with LUCID PROMIS Hotel Management Software (PMS), it offers a robust suite of features that facilitate smooth communication channels. Additionally, LUCID Messenger can seamlessly integrate with a range of other PMS platforms, enabling crucial operations such as sending out reservation confirmations and launching SMS marketing campaigns. Depending on the PMS in use, a variety of supplementary features can be activated to enhance functionality. The system is capable of dispatching alerts concerning room availability and occupancy levels, as well as current Average Room Rate (ARR) information to managers on-site, with customizable alert frequencies. It also systematically sends Night Audit summaries, detailing revenue, occupancy rates, and ARR figures to managers at specified intervals each day, ensuring they are well-informed. Notifications related to applied discounts, unusually high bills, voided transactions, and reservation cancellations are sent directly to in-house managers. Moreover, messages from guests are delivered straight to their mobile phones, while any complaints are quickly directed to the relevant departments or personnel for timely resolution. This streamlined communication framework not only fosters improved operational efficiency within hotel management but also elevates the overall guest experience by addressing their needs promptly and effectively.

What is Genuyn?

Engage your visitors in a compelling way that mirrors the allure of a captivating film, by incorporating a chatbot and a Messenger web widget on your hotel’s website to foster interaction with potential guests. By recognizing who visits your site, you can create a seamless line of communication that persists even after they leave the page, turning inquiries into bookings and freeing up your staff while simultaneously increasing Direct Bookings. As soon as a guest books a room, gather insights about them, regardless of how they made the reservation, and assess their preferences and interests to build a relationship before their stay; for instance, you might send a wine tour offer to an enthusiast or complimentary gallery tickets to an art lover. Connect with your guests in real-time through popular social messaging platforms like Facebook Messenger, WhatsApp, and SMS, allowing you to promptly address their questions, resolve issues, and enhance their experience with personalized touches. It’s noteworthy that 13% of chat interactions lead to Direct Bookings, underscoring the power of tailored communication, and by fostering this relationship, you can encourage repeat visits and cultivate lasting loyalty among your guests. Ultimately, these strategies not only elevate guest satisfaction but also contribute significantly to the overall reputation and success of your hotel.

Media

Media

Integrations Supported

Google Business Messages
Microsoft 365
Microsoft Excel

Integrations Supported

Google Business Messages
Microsoft 365
Microsoft Excel

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LUCID

Date Founded

2001

Company Location

India

Company Website

www.lucidpromis.com/hotel-messenger-software/

Company Facts

Organization Name

Genuyn

Date Founded

2017

Company Location

United Kingdom

Company Website

genuyn.com

Categories and Features

Categories and Features

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