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What is LUCID Messenger?
LUCID Messenger distinguishes itself as the first-ever two-way SMS service designed exclusively for the hospitality industry. When paired with LUCID PROMIS Hotel Management Software (PMS), it offers a robust suite of features that facilitate smooth communication channels. Additionally, LUCID Messenger can seamlessly integrate with a range of other PMS platforms, enabling crucial operations such as sending out reservation confirmations and launching SMS marketing campaigns. Depending on the PMS in use, a variety of supplementary features can be activated to enhance functionality. The system is capable of dispatching alerts concerning room availability and occupancy levels, as well as current Average Room Rate (ARR) information to managers on-site, with customizable alert frequencies. It also systematically sends Night Audit summaries, detailing revenue, occupancy rates, and ARR figures to managers at specified intervals each day, ensuring they are well-informed. Notifications related to applied discounts, unusually high bills, voided transactions, and reservation cancellations are sent directly to in-house managers. Moreover, messages from guests are delivered straight to their mobile phones, while any complaints are quickly directed to the relevant departments or personnel for timely resolution. This streamlined communication framework not only fosters improved operational efficiency within hotel management but also elevates the overall guest experience by addressing their needs promptly and effectively.
What is Inngenius PMS?
A Property Management System (PMS) serves as a crucial tool for hotel management, enabling functions such as handling reservations, tracking room availability, managing occupancy rates, overseeing check-ins and check-outs, and maintaining guest information and images, in addition to producing essential reports. This software is deployed in individual hotels to optimize on-site operations seamlessly. As the hospitality sector becomes increasingly competitive and dynamic, there is a growing need for efficient and user-friendly software solutions that comprehensively address all operational facets, thereby boosting productivity and meeting the high expectations of today’s travelers. As a result, the adoption of a sophisticated Property Management System has become imperative for hospitality businesses. The InnGenius PMS solution equips hoteliers with the necessary tools to concentrate on their primary goal: delivering outstanding guest experiences while also achieving financial success in terms of revenue and profitability. Moreover, by embracing such technology, hotels can significantly improve service quality and respond effectively to evolving market demands. This technological advancement not only streamlines operations but also positions hotels to thrive in a rapidly changing environment.
Integrations Supported
Microsoft 365
Microsoft Excel
PayPal
Vrbo
Whistle Messaging
Integrations Supported
Microsoft 365
Microsoft Excel
PayPal
Vrbo
Whistle Messaging
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$59.50/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LUCID
Date Founded
2001
Company Location
India
Company Website
www.lucidpromis.com/hotel-messenger-software/
Company Facts
Organization Name
Inngenius
Date Founded
2014
Company Location
United States
Company Website
www.inngeniuspms.com
Categories and Features
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental