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Ratings and Reviews 0 Ratings
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What is LabiDesk?
Implementing a Shared Inbox, Ticketing System, Knowledge Base, and Contacts can significantly boost customer satisfaction and improve the organization within departments. By sorting your corporate inbox by departments and types of inquiries, you facilitate a more streamlined workflow. Providing 24/7 service throughout the year not only enhances customer satisfaction but also reduces the volume of support requests. Keeping your leads and contacts well-organized allows for effective follow-ups, effortless sales closures, and easy upselling opportunities. By leveraging valuable data such as conversation histories, daily resolved issues, tags, trends, and a team leaderboard, you can further elevate the customer experience and foster better communication between departments. Our dedicated team recognizes the complexities involved in catering to each customer's unique needs, and we are fully committed to addressing these individual requirements while ensuring top-quality service. Moreover, we understand that proactively adapting to customer feedback is essential for continuous improvement and success. This responsive approach not only meets current customer expectations but also anticipates future needs.
What is Interakt?
Experience a comprehensive dashboard crafted to optimize your workflow, allowing you to monitor all key metrics from a single interface. Effortlessly generate leads through diverse channels such as feedback forms, live chats, notifications, or by easily importing your own data. Set up automated and trigger-based email systems to send tailored content and offers to prospective clients. Keep your team informed about promising leads with timely reminders and effective segmentation strategies. Track lead conversion rates throughout the sales funnel, ensuring follow-ups occur at the most opportune moments for each potential client. You have the capability to import various lead lists while we ensure that duplicate entries are avoided. Manually enter leads or capture them through live chat interactions without any hassle. Leverage intelligent exit popups to effectively convert anonymous website visitors into leads. By transforming visitors into paying customers and boosting revenue, you can provide outstanding support while driving sales. Gather valuable feedback as you assist customers with expertise, guaranteeing that no inquiries are missed and that client satisfaction is always prioritized. Provide exceptional support on both web and mobile platforms, even outside of regular hours, with a customized FAQ page that reflects your brand's identity. This all-encompassing system not only improves lead management but also cultivates enduring customer relationships, ultimately contributing to sustainable business growth.
Integrations Supported
Constant Contact
Kylas
Stackreaction
Weebly
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LabiDesk
Company Location
United States
Company Website
labidesk.com
Company Facts
Organization Name
Fizzy Software
Date Founded
2013
Company Location
India
Company Website
interakt.co
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Email Marketing
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking