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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is LakeTech?
Harness the power of cutting-edge technology for comprehensive and effective management of your lakes and ponds. LakeTech is a state-of-the-art software designed specifically for the stewardship of aquatic health and quality. This platform significantly improves your capacity to sample and assess water quality in the field, offering valuable insights into how various factors like weather conditions and pollution impact water standards. Our interactive data dashboards provide an engaging and user-friendly interface for tracking and analyzing water quality metrics. Utilizing advanced algorithms and data visualization methods, LakeTech's dashboards transform complex datasets into clear, actionable insights. Stay updated with real-time information on crucial water quality indicators such as pH, dissolved oxygen, turbidity, and temperature. In addition, the software facilitates access to historical data, which aids in recognizing trends and potential issues in water bodies over time, allowing for proactive management and conservation of aquatic ecosystems. With LakeTech, you are not merely analyzing data; you are actively preserving the vitality of your water resources for future generations. Additionally, this holistic approach ensures that you can respond swiftly to any emerging challenges, further enhancing the sustainability of your aquatic environments.
What is IWLive Pro?
IWLive Pro acts as an advanced platform for operational modeling tailored to the needs of water supply systems. This sophisticated tool excels in providing simulations for hydraulic behavior and water quality, while also predicting demand and fine-tuning pumping schedules efficiently. By consistently validating your InfoWorks WS Pro and InfoWater models, IWLive Pro ensures that you can trust the precision of your simulation results. It plays a crucial role in identifying problems, forecasting various scenarios both with and without interventions, and assessing their impacts, thereby promoting well-informed decision-making. Additionally, the companion tool, BalanceNet, evaluates the practicality of leveraging lower-cost electricity available during nighttime for pumping activities. While SCADA data mainly captures past events, IWLive Pro significantly enhances this perspective by integrating modeling techniques that allow for future condition forecasting. With the advantage of real-time data access, it provides instant insights into the reliability of predictions, making it easier to respond to changes. The platform not only contrasts your model's predictions against live SCADA and telemetry data but also swiftly alerts you to any inconsistencies that arise. In essence, IWLive Pro equips water supply managers with powerful analytical tools that enhance operational efficiency and guarantee system dependability, ultimately leading to more sustainable water management practices.
Integrations Supported
InfoWater Pro
InfoWorks WS Pro
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LakeTech
Company Location
United States
Company Website
www.laketech.com/laketech-water-management-software-advanced-solutions-for-healthy-lakes-ponds
Company Facts
Organization Name
Autodesk
Date Founded
1982
Company Location
United States
Company Website
innovyze.com/products/water-distribution-modeling-management/iw-live-pro/