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What is Lang.ai?

Lang transforms customer support interactions by automatically tagging them with customized data categories, resulting in a more than 60% decrease in average resolution time. By harnessing your customer support data, you can build a more efficient and smarter customer experience (CX) team. The improved categorization of support interactions facilitates the automation of numerous manual tasks, including ticket routing, triage, and prioritization, which drastically reduces the time needed to address issues. Every organization possesses a treasure trove of customer interaction data, and Lang empowers you to create personalized CX categories that enable effective collection and organization of this information. With the capability to generate actionable insights from your data effortlessly, you can boost customer retention rates and uncover potential revenue opportunities. Leveraging your distinct data language, Lang aids in the automatic tagging and categorization of customer interactions, highlighting new trends within your data. Additionally, you can easily implement automation based on these insights, ensuring seamless integration with critical CX systems. By facilitating real-time auto-tagging and categorization of incoming support tickets, you can provide a prompt and organized response to customer inquiries. This strategy not only optimizes workflows but also significantly improves overall customer satisfaction, creating a more robust relationship between the organization and its clientele. Ultimately, embracing these advanced tools can lead to a more proactive approach in addressing customer needs.

What is DataLang?

Connect your data sources and create data views through SQL scripts, then set up a GPT Wizard, design a custom GPT, and share it with your users, employees, or clients. By selectively exposing a specific range of data through SQL, you can effectively train GPT to interact with you using everyday language. The process for extracting data insights has become remarkably effortless; with simple steps, DataLang takes on the intricate tasks for you. Begin by establishing your connection string and assigning it a distinct name. Use SQL to train GPT with your unique data entries, select relevant data sources to enhance its training, and engage with your information in real-time via GPT. Develop personalized GPT Assistants to streamline discussions about your data. Moreover, you can configure a GPT for smooth sharing with your users or customers. Your connection string credentials are securely stored and decrypted only when required for data operations, underscoring our dedication to protecting your information. You can ask DataLang almost any question a data analyst could answer, transforming it into an essential resource for data-driven queries and decisions. Experience a new level of engagement with your data and uncover insights effortlessly, all while fostering a more intuitive interaction with your information.

Media

Media

Integrations Supported

Dixa
Flip
Intercom
Salesforce
Zendesk

Integrations Supported

GPT-3
GPT-4
SQL

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$19 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Lang.ai

Company Location

Spain

Company Website

www.lang.ai/

Company Facts

Organization Name

DataLang

Company Location

United States

Company Website

datalang.io

Categories and Features

Customer Feedback

Not specified

Categories and Features

AI Tools

Not specified

Database

Not specified

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