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What is Language Link?

Language Link is an all-encompassing management system specifically designed for interpreting and translation firms, allowing them to streamline the organization of their teams of interpreters and translators efficiently. By integrating client request intake, task assignments, and status tracking, the platform ensures a smooth workflow throughout the project lifecycle. Agency staff can utilize assignment boards to evaluate the profiles, availability, and ratings of interpreters and translators, while also benefiting from customized messaging systems that facilitate communication among administrators, agents, interpreters, and translators. Furthermore, the platform includes practical reminder notifications set for 1 day, 12 hours, and 2 hours before appointments, alongside features for conducting mobile audio and video calls, handling invoicing, payment processing, and generating reports. Language Link is accessible via a web application and dedicated mobile apps for iOS and Android, enhancing user experience across multiple devices. While Language Link equips agencies with the tools to manage their services effectively, it does not directly supply interpreters or job listings, allowing firms to retain complete control over their operations. This autonomy, combined with the platform's extensive features, positions Language Link as an invaluable resource for agencies seeking to enhance their operational efficiency and service delivery.

What is IMP (Interpretation Management Platform)?

The Interpretation Management Platform (IMP) is a sophisticated software solution tailored for interpreting agencies, originating from the Frederick Interpreting Agency, a Deaf-owned organization based in Maryland. This platform oversees the entire process from the initial request to the final payment, equipped with a scheduler that detects conflicts and manages recurring appointments, job broadcasting that organizes interpreters based on language proficiency, certification, geographical location, and availability, as well as tailored rate cards for each account that detail rules for urgent requests and after-hours services. Additionally, it features batch invoicing that can integrate with QuickBooks or be processed via Stripe, while also allowing for meticulous tracking of interpreter payments. To address the diverse needs of administrators, interpreters, and clients, three distinct portals are provided. Interpreters can accept job assignments, control their availability, and easily access the system through their mobile devices, whereas clients have the ability to request interpreters, view invoices, and make payments online. The platform also includes integrated services for Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI), along with a live AI Translator that supports more than 25 languages, enhancing its functionality. Moreover, the Premium tier further elevates the user experience by offering an AI-driven phone receptionist, efficient AI intake from various documents, and specialized AI customer support, solidifying its role as a comprehensive solution for interpreting agencies. This combination of features ensures that all parties involved benefit from a seamless and efficient interpreting service.

Media

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Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$199
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Language Link

Company Location

United Kingdom

Company Website

www.languagelinkapp.com

Company Facts

Organization Name

Frederick Interpreting Agency

Date Founded

2026

Company Location

United States

Company Website

www.interpretationmanagement.com

Categories and Features

Categories and Features

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