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What is Learnable.ai?

Deep reinforcement learning (DRL) integrates the powerful perception abilities of deep learning with the sequential decision-making skills inherent in reinforcement learning. Learnable's DRL AI autonomously generates vast amounts of simulation data, which not only supports continuous self-improvement but also boosts predictive precision. By leveraging DRL technologies, Learnable has developed three distinct AI models, each designed for specific purposes. The Interactive AI model engages with human users, building a cognitive framework that interprets human intentions through minimal interactions, owing to its sophisticated grasp of various feedback types. Likewise, the eXplainable AI (XAI) emulates the human brain's capacity to understand the complex relationships among events, actions, and rewards, which allows it to clearly articulate the reasoning behind its decisions, distinguishing it from other AI frameworks. Consequently, XAI provides a level of transparency that fosters greater trust and comprehension among users regarding its decision-making processes. This innovative approach not only enhances user experience but also paves the way for more intuitive human-AI interactions.

What is Google Cloud Contact Center AI?

Elevate your customer service by implementing AI-enhanced contact center solutions that replicate human-like interactions, lower operational costs, and enable your human agents to focus on more intricate issues. Utilizing Contact Center AI allows you to meet these objectives with ease. This innovative technology empowers agents to address more complex queries while providing them with instant access to vital information and structured workflows. Enjoy genuine customer exchanges that support accurate multi-turn conversations, all powered by sophisticated deep learning technologies modeled after Google Assistant. Convert your dialogues into actionable insights through comprehensive analytics and reporting that uncover key elements impacting calls, customer sentiments, and beyond. By harnessing robust AI capabilities, Contact Center AI not only transforms the way conversations are held but also enhances overall user experiences. Equip your teams with actionable insights that drive performance improvements, creating virtual agents that advocate for your customers and uplift satisfaction levels. Consequently, the future of customer service evolves into a realm characterized by both innovation and operational efficiency, ensuring lasting relationships with your clientele. This transformation paves the way for businesses to stay ahead in a rapidly changing landscape.

Media

Media

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud
Content Guru storm
Five9
Genesys Cloud CX
Gmail
Google Assistant
Google Cloud Platform
Google Docs
Google Workspace
Mitel Teamwork
NiCE CXone Mpower
Odigo
OnGuard
Telia CDN
Twilio
UJET
Vonage Contact Center

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud
Content Guru storm
Five9
Genesys Cloud CX
Gmail
Google Assistant
Google Cloud Platform
Google Docs
Google Workspace
Mitel Teamwork
NiCE CXone Mpower
Odigo
OnGuard
Telia CDN
Twilio
UJET
Vonage Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Learnable.ai

Date Founded

2016

Company Location

United States

Company Website

learnable.ai/#/

Company Facts

Organization Name

Google

Company Location

United States

Company Website

cloud.google.com/solutions/contact-center

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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