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Ratings and Reviews 0 Ratings
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What is Legion?
The changing dynamics of workforce management introduce a range of challenges that call for fresh and inventive approaches. Outdated techniques, such as manual spreadsheets and legacy software, fall short of addressing the needs of today's workplaces. This is where the Legion WFM platform comes into play, offering a cloud-based, AI-enhanced solution that significantly improves user experience, garnering appreciation from employees. By transforming how staff engage with management tools, Legion WFM significantly boosts workforce efficiency. Leveraging machine learning, it produces highly accurate demand forecasts that optimize staffing levels, achieving an impressive accuracy rate of 98%. The platform utilizes diverse metrics—including revenue, transaction volumes, and customer foot traffic—to predict business demand, all while aligning with your unique labor model and staffing guidelines. With its automated forecasting capabilities that continuously adapt and learn from extensive datasets, Legion WFM not only enhances employee satisfaction but also contributes to customer attraction and retention. By improving productivity and engaging employees through its user-friendly tools, Legion WFM automates labor management processes, enabling businesses to focus on delivering outstanding service. Ultimately, selecting Legion WFM positions organizations to succeed in a highly competitive market, ensuring they are well-equipped to navigate future challenges. Additionally, its innovative features and adaptability make it a valuable investment for any forward-thinking company.
What is C1 Connected Experience (C1CX)?
C1 Connected Experience (C1CX) represents a transformative approach aimed at enhancing interactions among employees, customers, and technology by leveraging generative AI to accelerate automation and employing advanced collaboration tools to elevate work quality. With its advanced orchestration capabilities, C1CX allows organizations to seamlessly integrate these innovative features into their existing structures, facilitating modernization without the need to completely overhaul current technology investments, thus reducing associated risks. This thoughtful approach ensures smooth and integrated interactions across various channels and transitions, guaranteeing a uniform experience for all users. By tapping into the potential of C1 Elly™, C1's enterprise AI platform, C1CX not only speeds up the adoption of automation but also drives significant business growth while boosting engagement for both employees and customers alike. In a rapidly changing digital environment, C1CX equips organizations with the necessary tools to maintain a competitive edge and adapt to evolving market demands effectively. Through this initiative, businesses can enhance their operational efficiency and foster a culture of innovation.
Integrations Supported
Agilysys InfoGenesis
Amazon Web Services (AWS)
Avaya Cloud Office
BambooHR
C1 Elly
Dell APEX
Genesys Cloud CX
Google
IBM Cloud
Looker
Integrations Supported
Agilysys InfoGenesis
Amazon Web Services (AWS)
Avaya Cloud Office
BambooHR
C1 Elly
Dell APEX
Genesys Cloud CX
Google
IBM Cloud
Looker
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Legion
Date Founded
2016
Company Location
United States
Company Website
legion.co
Company Facts
Organization Name
C1
Date Founded
1993
Company Location
United States
Company Website
www.onec1.com/solutions/customer-experience
Categories and Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Legal Calendar
Case Defined Timekeepers
Completion Tracking
Conflict Management
Multi-Office
Reminders
Rules-Based Scheduling
Staff Calendar
Status Tracking
Task Management
Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management
Time Clock
Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis