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What is Lexer?

Lexer serves as a Customer Data & Experience Platform that empowers brands such as Quiksilver, Igloo, Nine West, Rip Curl, and Supergoop! to enhance customer engagement and generate additional sales. Distinguished as the sole CDP tailored for the retail sector, Lexer synthesizes customer data from various systems into a cohesive overview and enhances it with predictive analytics, third-party data, and tailored surveys. Functioning as a comprehensive central hub for marketing, e-commerce, retail, and customer service, Lexer allows diverse teams to independently access customer insights, segment audiences effectively, orchestrate personalized marketing campaigns, enhance service quality, and evaluate performance against vital metrics and business KPIs. With a rare level of dedication and support in the SaaS field, our Success team equips clients with the technical skills, process efficiency, and transformative mindset required to unlock the full potential of Lexer. Lexer has demonstrated impressive results, including a 15x increase in campaign revenue compared to benchmarks for Rip Curl, an astonishing 600% ROI for total campaign performance reported by Wondercide, a 50% reduction in acquisition costs for Black Diamond, a fivefold increase in revenue from paid channels for Brand Collective, and a remarkable up to 270% improvement in email engagement for Harris Scarfe. These success stories exemplify the measurable impact Lexer can have on retail brands, reinforcing its position as an essential tool for driving growth and enhancing customer relationships.

What is Clientbook?

Many retailers have significantly improved their sales conversion rates and increased average transaction sizes by utilizing Clientbook. This mobile-focused platform customizes the shopping experience, strengthening the bond between customers and retailers. Studies reveal that customers who establish a personalized connection with their sales associates tend to spend 3.5 to 4 times more annually and are 33% more likely to return. Clientbook was specifically created to empower sales associates to build these important relationships. Imagine a customer walking into your store while you instantly have access to their identity, product preferences, and follow-up contact details. With Clientbook, sales associates obtain a holistic view of their customers, enabling them to interact effectively and close sales at the opportune moment. Furthermore, potential buys can be easily saved and shared via text or email with just a click, simplifying communication and improving customer satisfaction. Not only does Clientbook streamline the sales process, but it also fosters enduring customer loyalty. In today's competitive market, leveraging such innovative tools is essential for retailers aiming to thrive and maintain strong customer relationships.

Media

Media

Integrations Supported

Attentive
Cordial
Emarsys
Google Ads
InMoment
Instagram
Iterable
Klaviyo
Lightspeed Retail
Listrak
LiveRamp
Magento
ReSci
Shopify
Vero
X (Twitter)
commercetools
me&u

Integrations Supported

Music Shop 360

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Lexer

Date Founded

2008

Company Location

Australia

Company Website

lexer.io

Company Facts

Organization Name

Clientbook

Date Founded

2018

Company Location

United States

Company Website

www.clientbook.com

Categories and Features

Audience Intelligence

Not specified

Clienteling

Not specified

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Identity Resolution

Not specified

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Personalization

Not specified

Predictive Analytics

Not specified

Retail Analytics

Not specified

Retail Intelligence

Not specified

Categories and Features

Clienteling

Not specified

CRM

Calendar/Reminder System
Email Marketing
Internal Chat Integration
Lead Scoring
Mobile Access
Segmentation
Social Media Integration

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