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What is LightCDN?

LightCDN operates as a highly effective content delivery network designed to enhance website performance and elevate the user experience by streamlining content distribution processes. Its formidable infrastructure features an impressive edge network capacity that surpasses 30 Tbps, enabling rapid content delivery across five continents, with critical coverage in regions such as the Middle East, Southeast Asia, Africa, and South America. The service improves both availability and performance through dedicated server nodes that utilize Xeon Gold processors and SSD storage, which significantly contribute to optimized delivery results. Moreover, LightCDN is equipped with an extensive array of security measures, including URL signing, geographic access restrictions, web application firewalls, and DDoS protection at the network's edge, all of which promote stable website functionality without additional expenses. Furthermore, LightCDN prioritizes the development of unique nodes in emerging markets and partners with a variety of ISPs worldwide, achieving an impressive average global latency of only 30 milliseconds for content delivery, making it especially beneficial for users seeking quick and dependable access. These strategic moves not only enhance the efficiency of the service but also position LightCDN as a transformative player in the content delivery domain, continuously evolving to meet the demands of its users.

What is Expertflow Contact Center?

Enable your sales and support teams to function from any location while assisting clients via voice or chat, thus removing the need for conventional infrastructures such as servers or telephones. Our contact center software employs a flexible monthly pay-per-use pricing structure, facilitating scalability according to your needs. We utilize cloud services from leading providers across Europe, the Middle East, and South Africa, and enhance our offerings with additional local points of presence and numbers through collaborations in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. This approach distinguishes us from other cloud solutions, as it ensures that your customers will not experience latency issues that typically arise from long-distance server connections in the UK or the US. Should international fiber connections to Europe or the US face disruptions, our local points of presence will guarantee continuous service, thus maintaining impeccable customer support. With our cloud-based solution, you are not required to invest in server installations or phone purchases; a simple web browser is all that is needed to commence operations. This level of convenience fosters smooth transitions and provides the flexibility necessary to effectively manage customer interactions, ultimately enhancing the overall customer experience. In this way, your teams can focus on what truly matters: delivering exceptional service.

Media

Media

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$0.005 per GB
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LightCDN

Company Location

China

Company Website

www.lightcdn.com

Company Facts

Organization Name

Expertflow

Date Founded

2007

Company Location

Switzerland

Company Website

www.expertflow.com/cloud-contactcenter/

Categories and Features

CDN

Content Acceleration
DDoS Protection
Load Balancing
Managed CDN
Multi-CDN Switching
Reporting/Analytics
Software Downloads
Transparent Caching
Video Streaming
Web Application Firewalls (WAF)

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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