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Ratings and Reviews 94 Ratings

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What is LimeSurvey?

LimeSurvey Cloud stands out as the premier free open-source survey software available globally. This platform allows users to operate LimeSurvey in the cloud seamlessly. We take care of the installation and automatic updates, ensuring the software is always current. In line with data protection laws, we handle the setup and maintenance of LimeSurvey for you in our secure and easily reachable data centers. Additionally, LimeSurvey Cloud comes with a range of unique features that enhance its functionality. The LimeSurvey Community edition simplifies the process of conducting research projects, enabling users to design intricate surveys while easily sharing their tests and measurement tools with fellow researchers through the open LSS file format. Furthermore, you can make your validated questionnaires widely available to the scientific community, promoting collaboration and knowledge sharing among researchers. This makes LimeSurvey an invaluable tool for anyone looking to engage in comprehensive survey research.

What is Lime Connect?

Lime Connect stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Lime Connect offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Lime Connect enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Lime Connect's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Lime Connect ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Lime Connect's reputation as a leader in customer communication technology.

Media

Media

Integrations Supported

Infince

Integrations Supported

Borlabs Cookie
Box
Campaign Monitor
Capsule
Dropbox
Facebook Messenger
Freshdesk
GitHub
Help Scout
Highrise
Instagram
Pipedrive
Qualimero
Slack
Telegram
Threema Work
Trello
Zendesk
Zendesk Sell

API Availability

API Availability

Has API

Pricing Information

$29 per month
Free Version
Free Trial Offered?

Pricing Information

$87.00 per month
Pro: $87.00 per month
Flex: on request
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LimeSurvey GmbH

Date Founded

2006

Company Location

Germany

Company Website

www.limesurvey.org

Company Facts

Organization Name

Lime Connect (formerly Userlike)

Date Founded

2011

Company Location

Germany

Company Website

connect.lime-technologies.com/en/

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Skip Logic
Supports Audio / Images / Video

Categories and Features

Chatbot

Human Takeover
Machine Learning
Ready-made Templates
Reporting / Analytics

Conversational Marketing

Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Customer Service

Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Email Integration
Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Lead Capture

Lead Nurturing

Lead Generation

Lead Capture
Lead Database Integration
Lead Nurturing

Lead Nurturing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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